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@charityleolo
Results-oriented sales and customer service professional.
My name is Koba Rebecca Leolo, and I am a dedicated sales and customer service professional with a strong background in retail and call center environments. With over six years of experience, I have honed my skills in customer relationship management and team collaboration, ensuring that I consistently meet and exceed targets.
At Zara Inditex, I excelled as a Sales Consultant, where I was responsible for welcoming customers, assisting them in locating products, and managing inventory. My ability to provide exceptional customer service led to positive feedback and repeat business. Currently, I am working at Alteram Solutions as both a Call Center Consultant and an Admin Assistant, where I handle customer inquiries, resolve complaints, and support administrative tasks. I am proficient in Microsoft Office and possess strong organizational skills, which allow me to manage multiple responsibilities effectively.
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Work history, roles, and key accomplishments
Alteram Solutions
Jan 2023 - Present (2 years 10 months)
Answered and directed phone calls professionally, and organized and scheduled filing systems. Prepared and distributed documents and reports, and managed office supplies.
Alteram Solutions
Jan 2023 - Present (2 years 10 months)
Answered customer calls, responded to emails, and provided information about products and services. Handled customer complaints and issues, escalating to supervisors when necessary.
Zara Inditex
Jan 2017 - Dec 2023 (6 years 11 months)
Welcomed and assisted customers in locating specific products, ensuring a positive shopping experience. Replenished product inventory and supported cashiers, contributing to efficient store operations.
Degrees, certifications, and relevant coursework
Grade 12, General Studies
Completed secondary education at Matladi Project High School, fulfilling the requirements for Grade 12.
End User Computing & Office Administration Certificate, Computer Training & Office Administration
Acquired skills in end-user computing and office administration through a training program at Thusong Computer Training.
Diploma of Business Administration, Business Administration
Obtained a Diploma in Business Administration from Richfield Graduate Institute, focusing on core business principles.
Software and tools used professionally
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