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Charity Gesare

@charitygesare

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Customer Support Specialist who improves inbox workflows, accuracy, and client satisfaction.

Kenya

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What I'm looking for

I’m looking for a remote role where I can deliver fast, accurate customer support through strong email workflows, data management, and clear documentation—partnering with teams to improve satisfaction, compliance follow-through, and operational efficiency.

I’m a Customer Support Specialist with strong expertise in email communication, client support, and documentation. I focus on delivering clear, professional responses while evaluating communication workflows to improve how teams serve clients.

In my current role at Levlet Consultancy Ltd, I verify data completeness, correct inconsistencies, and maintain accurate records. I support clients and remote teams through documentation for audits and compliance processes, while assisting with payroll, invoicing, and reconciliations.

Previously, as a Virtual Assistant at Fribocom Ltd, I managed email inboxes, calendars, and client communications to keep workflows organized. I entered and updated accurate data across spreadsheets, CRMs, and accounting platforms, and I supported CRM workflows by updating customer records, generating reports, and assisting with process documentation.

Earlier, I supported customers at Freelancer.com through email, live chat, and phone, logging interactions in CRM and ticketing systems while resolving account-related issues. I also created support reports and FAQs that reduced repeat inquiries, and I consistently improved outcomes through proactive error detection, efficient inbox management, and effective escalation tracking.

Experience

Work history, roles, and key accomplishments

Current

Accountant

Current

Levlet Consultancy Ltd

Jun 2025 - Present (1 year 3 months)

Delivered professional support via Gmail, Google Chat and Zoom, ensuring clarity in statutory documents and enhancing stakeholder communication, which streamlined workflows
Verified data for completeness and corrected inconsistencies, improving accuracy of client records by problem‑solving.
Collaborated with clients remotely using Google Sheets for documentation and variance analysis..

Email Support Confidentiality Compliance Support Payroll Support Bookkeeping Accounts Receivable Accounts Payable Accounting Financial Reporting Financial Services

Administrative Assistant

Berries Autospares Ltd

Jun 2024 - Mar 2025 (9 months)

Managed inboxes, calendars, and client communications while entering and maintaining accurate data across spreadsheets, CRMs, and accounting platforms. Reduced email backlog through inbox management, improved customer record accuracy, and produced timely reports to support remote clients.

Administrative Support Inbox Management Calendar Management CRM Data Entry Spreadsheet Management Accounting Support Online Research Report Writing Confidentiality

Customer Support Specialist

kenmart Paper Products ltd

May 2023 - Jun 2024 (1 year 1 month)

Handled customer support via email, live chat, and phone to resolve inquiries, complaints, and account issues while maintaining service standards. Logged interactions in CRM/ticketing systems, developed support documentation and FAQs, and reduced resolution time for account issues through effective escalation and tracking.

Customer Support Email Support Phone Support Customer Escalation Documentation Live Chat