Charity Gesare

I’m a Customer Support Specialist with strong expertise in email communication, client support, and documentation. I focus on delivering clear, professional responses while evaluating communication workflows to improve how teams serve clients.

In my current role at Levlet Consultancy Ltd, I verify data completeness, correct inconsistencies, and maintain accurate records. I support clients and remote teams through documentation for audits and compliance processes, while assisting with payroll, invoicing, and reconciliations.

Previously, as a Virtual Assistant at Fribocom Ltd, I managed email inboxes, calendars, and client communications to keep workflows organized. I entered and updated accurate data across spreadsheets, CRMs, and accounting platforms, and I supported CRM workflows by updating customer records, generating reports, and assisting with process documentation.

Earlier, I supported customers at Freelancer.com through email, live chat, and phone, logging interactions in CRM and ticketing systems while resolving account-related issues. I also created support reports and FAQs that reduced repeat inquiries, and I consistently improved outcomes through proactive error detection, efficient inbox management, and effective escalation tracking.