Looking for a job

Chap Micua

@chapmicua

Digital Performance Analyst seeking to improve AA Insurance NZ's digital customer journeys with data analysis and governance.

New Zealand

Message

What I'm looking for

At Vodafone New Zealand, I performed quality reviews of more than 1,000 indoor customer solutions and carrier co-locations, checking KPI and signal performance against expected outcomes. I also analyzed customer feedback and network performance data to investigate service issues affecting enterprise customers.

At One New Zealand, I analyzed customer issues and network performance data using ArcGIS and Power BI, identifying approximately 80 upgrade opportunities. I also validated engineering records and solutions, helping improve data integrity and reduce redesign effort.

At Vital Ltd, I reconciled data across engineering drawings, government databases, internal systems and GIS platforms to establish a trusted source of truth. I also developed a standardized DMR Tier 3 drive test methodology for more consistent network performance assessment.

I'm seeking a Digital Performance Analyst position at AA Insurance NZ, where I can use my data analysis and governance skills to support the optimization of digital customer journeys and platforms through actionable insights. My recent professional development has included SQL, Python, Power BI, Azure Fundamentals and AI.

Experience

Work history, roles, and key accomplishments

Current

AI & Data Insights Transformation

Current

Professional Development Sabbatical

Jan 2025 - Present (1 year 9 months)

Completed structured professional development in SQL, Python, Power BI, Azure Fundamentals and AI, strengthening data analysis, reporting, data quality and analytical problem solving capabilities.

SQL Python Power BI Azure AI Data Analysis Data Quality ETL Dashboard Development

RF Design Engineer

One New Zealand

Jan 2023 - Mar 2024 (1 year 2 months)

Analyzed customer issues and network performance data using ArcGIS and Power BI, identifying approximately 80 upgrade opportunities and validating evidence before recommending action. Managed engineering records and improved data integrity.

ArcGIS Power BI SharePoint Data Analysis Requirements Gathering Documentation Stakeholder Management

Telecommunications-Network Planning Engineer

Vital Ltd

Jun 2018 - Jan 2023 (4 years 7 months)

Examined, transformed and reconciled data using Python, MS Access, Power BI, Orange and SolarWinds, identifying inconsistencies and producing reliable information for technology and business decisions. Investigated conflicting data and established a trusted source of truth.

Python MS Access Power BI Orange Solarwinds Data Analysis Data Quality GIS Vendor Management Testing Documentation Process Improvement

Network Engineer

Ericsson

May 2016 - Jun 2017 (1 year 1 month)

Studied connectivity requirements with business stakeholders and engineering teams and translated them into practical technical solutions across six Australian regions. Produced implementation ready technical designs for more than 100 sites.

SQL MapInfo Google Earth Pro Planet EV Site Handler LTE Data Analysis Technical Design Documentation

Professional Development Sabbatical

Oct 2014 - May 2016 (1 year 7 months)

Revitalized professional journey by establishing a self-employed consultancy in collaboration with UN volunteers and pursuing industry-specific training.

Opportunity Administrator

Unique Light Foundation

Jan 2015 - Mar 2015 (2 months)

Researched and identified potential umbrella support organizations working for people with visual impairments that are willing to partner with the foundation. Crafted written materials for brochures and online web pages with the goal of raising funds.

Research Writing Fundraising

RF Engineer

Vodafone New Zealand

May 2010 - Oct 2014 (4 years 5 months)

Scrutinized customer feedback and network performance data using SQL, Excel, NetAct and Business Objects to investigate service issues affecting more than 1,000 enterprise customers. Performed quality reviews of indoor solutions and carrier co-locations.

SQL Excel NetAct Business Objects Data Analysis Root Cause Analysis KPI Monitoring Documentation Stakeholder Management

Radio Access Network Engineer

Vodafone New Zealand

Mar 2010 - Mar 2010 (0 months)

Inspected network KPIs daily across multiple sites and recurring national reporting, investigating abnormal performance patterns and using evidence to identify potential service degradation. Monitored high volume network KPIs using NetAct.

NetAct KPI Monitoring Data Analysis Root Cause Analysis Reporting Dashboarding

Director/Principal Consultant

Liquid Insights Ltd

Nov 2022 - Present (3 years 11 months)

Collaborated with clients to understand business objectives, analyze requirements and recommend practical solutions supported by evidence. Applied structured analysis and engineering expertise to evaluate options.

Business Analysis Requirements Analysis Data Analysis Consulting Decision Support