Chantal Yoboue

Taught French reading, writing, and speaking, as well as French culture to high school students across beginner to advanced levels. Adapted instruction to support varied learning needs and class levels.

Supported day-to-day nonprofit operations by writing correspondence and organizing conferences and workshops. Designed marketing materials to help promote events and communications.

Interpreted for physicians and clients, bank customers, and court cases to support accurate two-way communication. Provided remote interpretation while maintaining professionalism and clarity.

Processed consumer loans and provided customer support within company guidelines. Supplied payoff quotes and assisted customers with requests in a contact-center environment.

Handled general office duties including payment processing, purchase and rental order processing, and prompt phone inquiries. Maintained participants’ accounts by managing updates and transfers in line with company requirements and Medicare/Medicaid regulations.

Provided call-center support by processing payments and calculating payoff quotes for customers. Assisted customers with requests within company guidelines and followed established procedures.

Provided ongoing telephone and email support for clients’ retirement plans, policies, claims, and loans. Diagnosed customer issues, identified root causes, and recommended solutions based on thorough analysis.

Ensured complete and accurate information for benefit claim processing and distribution requests. Coached account administrators and monitored and cleared outstanding items on the Disbursement Error Report.

Reviewed paperwork for accuracy and completeness and processed benefit claims including direct payouts, disability distributions, hardship distributions, and loans/QDROs. Posted payroll contributions, rollovers, and group forfeiture allocations while maintaining participant account records.

Established and maintained group retirement and participant accounts by reviewing paperwork for accuracy and completeness. Collaborated with compliance analysts to enter plan documents and maintain group account records in accordance with requirements.

Earned a bachelor’s degree in Finance from Metropolitan State College of Denver.

Earned a master’s degree in French Humanities from National University of Cote d’Ivoire.