Chandrika P
@chandrikap
Senior customer service agent driving satisfaction, loyalty, and operational improvements.
IndiaWhat I'm looking for
I am a dedicated senior customer service professional with 3+ years of experience delivering end-to-end support in travel and airport services, leading teams, and improving processes to increase customer satisfaction and engagement.
I have a proven record in meet-and-assist operations, VIP passenger handling, training new hires, upselling travel options, and managing cross-department coordination. I bring adaptability, strong communication, and leadership in high-pressure, high-volume environments.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Plaza Premium Group
Jul 2022 - Dec 2025 (3 years 5 months)
Managed meet-and-assist and VIP passenger services, led a large shift team, handled front-desk lounge operations, sales and retail accounts, and oversaw broader operational duties as assigned.
Destination Expert
TripFactory
Aug 2025 - Nov 2025 (3 months)
Provided end-to-end customer support for travel bookings (flights, hotels, packages), upsold premium options to increase revenue, and maintained consistent satisfaction through prompt responses and follow-up during peak seasons.
Senior Customer Service Agent
Royal Valtrans
Jan 2025 - Jul 2025 (6 months)
Led and coached customer service personnel, coordinated cross-departmental issue resolution, trained new hires on policies, and managed process-improvement initiatives and staff dispatch for Meet & Assist services.
Education
Degrees, certifications, and relevant coursework
Acharya Nagarjuna University
Bachelor of Commerce, Commerce
2022 -
Pursuing a Bachelor of Commerce degree beginning in 2022.
Frankfinn Institute of Air Hostess Training - Bangalore
Certificate, Air Hostess / Cabin Crew Training
2021 - 2022
Completed airhostess training program at Frankfinn Institute in Bangalore during 2021–2022.
Lowry Memorial Secondary College
PU-ICSE, Pre-University / Senior Secondary
2020 - 2021
Attended Lowry Memorial Secondary College for the 2020–2021 academic year.
Seventh Day Adventist High School
Secondary School Certificate (10th), Secondary Education
2018 - 2019
Completed 10th grade at Seventh Day Adventist High School in 2018–2019.
Availability
Location
IndiaAuthorized to work in
Job categories
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