CKChandini Keyloops
@chandinikeyloops
Energetic AI builder with experience in customer support and automation.
IndiaWhat I'm looking for
I'm Chaitanya Chandini Kontham, an energetic and self-driven support analyst turned AI builder with 1.6 years of experience in fast-paced live chat environments, including roles at Amazon and Keyloop. My journey has led me to develop AI-powered applications using Python, FastAPI, Gradio, and Hugging Face, where I aim to solve real-world problems through innovative technology.
Currently, I manage live chat inquiries for prestigious automotive brands, ensuring high standards of communication and customer service. My collaboration with development teams has allowed me to identify and resolve recurring technical issues, contributing to service optimization. I am passionate about leveraging my customer support background alongside my strong interest in large language models, automation, and generative AI to create impactful solutions.
Experience
Work history, roles, and key accomplishments
Chat Support Specialist
Keyloop
Jul 2024 - Present (1 year)
Managed live chat inquiries for automotive brands, including Audi, Mercedes-Benz, and BMW, providing prompt and accurate responses to customer queries. Collaborated with the development team to identify and resolve recurring technical issues, contributing to service optimization.
Chat Support Associate
Amazon
May 2023 - Present (2 years 2 months)
Handled live chat inquiries for North American customers, addressing order and product-related issues and providing timely solutions to customer concerns. Maintained a high level of customer engagement and satisfaction through efficient issue resolution in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
KUKL University
Master of Computer Applications, Computer Applications
Currently pursuing a Post Graduation in MCA at KL University, focusing on advanced computer science concepts and applications.
Rajahmahendri Degree and PG College
Bachelor of Science, Computer Science
Grade: 7.9 CGPA
Completed a Bachelor of Science in Computer Science, gaining foundational knowledge in computing principles and programming. Achieved a CGPA of 7.9.
Aditya Junior College
Intermediate, MPC (Mathematics, Physics, Chemistry)
Grade: 9.32 CGPA
Completed intermediate education with a focus on Mathematics, Physics, and Chemistry. Achieved a CGPA of 9.32.
Adasra Public School
Secondary School Certificate, General Studies
Grade: 9.8 CGPA
Completed secondary school education, achieving a CGPA of 9.8.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
magenta-matty-83.tiiny.siteJob categories
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