At UNIONBANK OF THE PHILIPPINES, I manage major incidents, coordinate recovery from high-priority outages, and communicate with senior executives and clients. I also facilitate post-incident reviews and participate in updating incident management frameworks.
At TELUS Digital Experience, I coordinated response teams and incident bridges to restore services during major disruptions. I conducted post-incident reviews and helped refine incident management processes and procedures.
At ACCENTURE INC., I handled major incidents and network operations, monitored devices using Solarwinds and What’s Up Gold, and maintained 0 SLA breached tickets during shift hours. I also created a ServiceNow dashboard to monitor ticket status and collaborated with the automation team on daily network-device health checks and scheduled backups.
