chalam naidu

Owns the automation strategy for ServiceNow platform releases, ensuring regression packs run before every deployment and upgrade. Acts as escalation point for platform stability and guides distributed teams on ATF design patterns and suite maintainability.

Drove automation-first quality practices across distributed Agile teams, making regression coverage part of the definition of done. Standardized release processes so automated suites gated every deployment.

Built ServiceNow ATF test suites and regression frameworks from the ground up, including parameterized tests, custom steps, and scheduled runs. Automated upgrade validation across ITSM workflows and CMDB, replacing days of manual regression with automated runs.

Led delivery teams, assigning tasks, tracking progress, and ensuring on-time completion of deliverables. Managed defect triage, test governance, and release sign-off for enterprise applications, and provided mentorship and career development for team members.

Led test planning, execution, and defect management for enterprise software releases. Defined QA entry and exit criteria and coordinated release readiness with development and business teams.

Delivered software engineering and testing work on enterprise applications, progressing from engineer to senior project engineer.

Pursued a Master of Science in Computer Software Engineering.