Chad Norman
@chadnorman
I lead complex water mitigation claims, driving accurate outcomes and cost control.
United StatesWhat I'm looking for
I’m a results-driven insurance claims and restoration professional with 15+ years of experience managing complex property losses, contractor performance, and client relationships. I specialize in water mitigation, large-loss claims analysis, and compliance with industry standards.
As Client Services Supervisor at Accuserve (formerly Code Blue), I supervise and develop a team of 6 issue resolution coordinators handling escalated claims matters. I investigate complex disputes using documentation, photos, and recorded statements, then determine claim validity and the appropriate financial resolution.
Previously, as a Claims Analysis Examiner, I managed complex and large-loss water mitigation claims across multiple insurance carriers and oversaw contractor compliance with proper structural drying standards and industry protocols. I reviewed and approved invoices using Xactimate to ensure accuracy and cost control, delivering detailed claim reports to supervisors and insurance partners.
I also build strong operational and financial discipline from hands-on experience—progressing through roles as a Water Mitigation Specialist and serving as a Bookkeeper using QuickBooks. My background helps me connect technical claim accuracy with cost control, compliance auditing, and clear communication across carriers, contractors, and clients.
Experience
Work history, roles, and key accomplishments
Bookkeeper
G.L. & P. Restorations
Jan 2008 - Present (18 years 5 months)
Manage accounts payable/receivable, payroll, invoicing, and tax reporting using QuickBooks. Provide financial reporting and insights to support business decision-making while maintaining accurate records and compliance.
Supervised and developed a team of 6 issue resolution coordinators handling escalated claims matters. Investigated complex disputes, determined claim validity and financial resolution, and coached the team on improved decision-making.
Managed complex and large-loss water mitigation claims across multiple insurance carriers, ensuring proper structural drying standards and industry protocols. Reviewed and approved invoices using Xactimate and delivered detailed claim status reports to supervisors and insurance partners.
Handled water damage claims in a fast-paced environment while ensuring contractors followed structural drying standards. Assessed scope and reconstruction needs and supported timely claim progress for insurance partners.
Managed water damage claims for a third-party administrator supporting national insurance carriers. Coordinated directly with contractors to ensure mitigation aligned with IICRC S500 and assessed material requirements and reconstruction scope.
Licensed Financial Consultant
National City Bank
Jan 2005 - Jan 2009 (4 years)
Advised clients on investment products and retirement planning strategies while building long-term relationships through consultative service. Originated consumer loans, facilitated mortgage/HELOC referrals, and managed deposit accounts including CDs, savings, and checking.
Education
Degrees, certifications, and relevant coursework
Otterbein University
Bachelor of Science, Mathematics
Earned a Bachelor of Science in Mathematics with a minor in Computer Science at Otterbein College/University in Westerville, Ohio.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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