At TELLUS (UberEatsUSA), I supported Uber Eats users across the United States with order delays, cancellations, refunds, incorrect orders, and delivery discrepancies. I applied compensation policies and handled a high volume of daily cases while maintaining service quality, accuracy, and efficiency.
At Enterprise, National & Alamo, I delivered bilingual rental support, from reservations and rate quotations to payment and vehicle return concerns. I’ve also supported Walmart and Straight Talk customers through email and phone, troubleshooting wireless issues and following cases through resolution.
