Cesar Alvarez
@cesaralvarez
I grow SaaS revenue through retention, renewals, expansion, and high-impact account management.
United StatesWhat I'm looking for
I've managed SMB and mid-market SaaS portfolios at Solera totaling $11.2M in ARR, delivering 120% of Net Revenue Retention and Net Renewal goals in Q1 and Q2 2024. My renewal communication initiative contributed to a 75% increase in upsell ACV from 2023 to 2024 as of Q2.
At Charlie Health, I coordinate prospective clients, families, and referral partners while communicating the company’s individualized clinical model. I bring experience in account management, customer onboarding, cross-functional customer support, team leadership, and Spanish-language communication.
Experience
Work history, roles, and key accomplishments
Admissions Coordinator
Charlie Health
Jan 2025 - Present (1 year 8 months)
Managed high-volume inbound and outbound communication with prospective clients, families, and referral sources. Coordinated communication and next steps to move clients efficiently into the company's program.
Education
Degrees, certifications, and relevant coursework
University of North Texas
Bachelor of Business Administration, Finance
Bachelor of Business Administration in Finance from the University of North Texas.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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