Ceril Anthony Talan

With over 9 years of experience in the IT industry, I am a result-driven and goal-oriented professional dedicated to delivering exceptional customer support and system analysis. My journey has taken me through various roles, including Service Desk Analyst and IT Consultant, where I have honed my skills in troubleshooting, team management, and client relations. I pride myself on my proactive approach to resolving issues and my ability to communicate effectively with both clients and team members.

Throughout my career, I have consistently demonstrated my commitment to quality and excellence. At INSIGHT, I not only met call handling goals but also volunteered to train new hires, ensuring that our team delivered outstanding service. As the owner of CT-IT Solutions, I managed a team and provided free training programs to educators during the pandemic, showcasing my dedication to community support and professional development. My diverse experiences have equipped me with a broad technical skill set, making me well-prepared to tackle today’s IT challenges.