Looking for a job

Cenergy Verse

@cenergyverse

Message

I support customers, manage complex cases, and resolve technical and scheduling issues.

United States

Message

What I'm looking for

I'm looking for a customer-facing support role where I can resolve complex issues, manage accurate records, build positive relationships, and continue growing my IT support and technical troubleshooting skills.

At Axion, I serve as the main point of contact for health plan members, managing disability-benefit applications, coordinating with providers and government agencies, and protecting confidential data under HIPAA requirements.

I've also resolved customer scheduling conflicts at a 95%+ rate and provided remote technical support for Apple devices, iCloud, Apple ID, and email accounts.

Experience

Work history, roles, and key accomplishments

Current

Outreach Specialist

Current

Axion

Jan 2026 - Present (9 months)

Serves as the main point of contact for health plan members, maintaining communication and clarifying complex information. Manages relationships with medical providers and government agencies, and ensures complete and accurate applications while adhering to HIPAA.

Customer Service Communication Skills HIPAA compliance Database Management Case Management Documentation Relationship Management

Customer Service / Scheduling Representative

Royal T LLC

May 2021 - Jan 2026 (4 years 8 months)

Managed daily scheduling of appointments using specialized software, ensuring proper time allocation and availability. Maintained detailed records, assisted customers with inquiries, and resolved scheduling conflicts with a 95%+ resolution rate.

Scheduling Customer Service Database Management Conflict Resolution Time Management Communication Skills

Technical Support Representative

Kelly Services

Dec 2020 - May 2021 (5 months)

Helped customers with problems concerning Apple devices, including iCloud, Apple ID, and email accounts. Explained troubleshooting procedures to successfully resolve technical issues and reported customer complaints to supervisors.

Technical Support Troubleshooting Apple Devices ICloud Apple ID Email Support Customer Service

Residential Security Agent

ResStar

Dec 2018 - Apr 2019 (4 months)

Processed student IDs that enabled access to residential halls and verified each student carefully for access to the school building. Cleared student data and logins from Microsoft Excel.

Security Management Access Control Excel Data Management Verification

Education

Degrees, certifications, and relevant coursework

University of West Georgia

No degree specified, College Knowledge

2018 -

Attended the University of West Georgia from 2018 to 2020, focusing on College Knowledge.

Central Gwinnett High School

High School Diploma, General Studies

2014 - 2018

Earned a High School Diploma from Central Gwinnett High School from 2014 to 2018.

Google

IT Support Professional Certificate, Information Technology

Earned the Google IT Support Professional Certificate, covering technical support fundamentals, networking, operating systems, system administration, and IT security.