I have 8+ years of experience bringing people, technology and ideas together across health, education and community. With a background in Psychology, I care about building meaningful relationships and helping people get real value from the tools they use. I am looking for a remote role in Europe where I can contribute to a purpose driven organisation making a positive impact in the world.

Celia Rodríguez Sánchez
@celiarod
Customer Success & Communications Specialist with 8+ years driving adoption and coordinating programs across healthtech, education and SaaS.
What I'm looking for
PROFILE
8+ years in health tech, coworking and education, connecting customers, content and operations. Experience in customer onboarding, education, advocacy and feedback to Product. Psychology degree and Masters in Personal Development and Leadership, with a focus on behaviour and adoption.
EXPERIENCE
NESPLORA Communications and Partnerships Specialist
-Turned clinical user experiences into webinars, interviews, publications and more than 10 customer success stories.
-Supported onboarding, usage materials and feedback follow up with Customer Success, Product and Marketing.
-Coordinated more than 70 educational activities and 20 partnerships across Spain, Latin America and the US.
-Produced more than 30 evidence based articles and maintained a repository of over 100 scientific publications.
-Coordinated the relaunch and positioning of Monite, a virtual reality programme to prevent bullying among children aged 6 to 11.
WAYCO Community and Operations Manager
-Managed operations and relationships for 400 members and more than 100 client companies.
-Coordinated over 600 events, supervised six team members and managed more than 10 regular suppliers.
-Supported a new site opening, coordinating suppliers, licences, facilities and processes.
-Maintained HubSpot pipelines and automated billing workflows.
INGLATERRA EN CASA Academic and Operations Coordinator
-Built two English immersion summer schools for over 200 children.
- Recruited, onboarded and trained 10 international teachers.
CELIA SPANISH ONLINE Founder and Teacher
-Designed personalised Spanish programmes for 20 international professionals.
SKILLS AND LANGUAGES
HubSpot, Zoho, Mailchimp, Google Workspace, Microsoft Office, Excel, Trello and generative AI for research, documentation and content workflows.
Spanish native, English C1 to C2, French B2.
LOOKING FOR
Remote roles in Europe or EMEA in Customer Education, Enablement, Onboarding, Advocacy or Community. Motivated by helping health, education and community organisations turn technology into meaningful benefits for people.
Experience
Work history, roles, and key accomplishments
Content Strategy & Scientific Communications Specialist
Jan 2021 - May 2023 (2 years 4 months)
* Produced 30+ evidence based articles translating neuroscience and virtual reality research into accessible content for customers and healthcare professionals.
* Rewrote key website pages to simplify scientific messaging and strengthen customer understanding of evidence based products.
* Coordinated 40+ educational webinars and 70+ expert interviews, strengthening customer education and positioni
* Led the launch of a new coworking space, coordinating suppliers, operational setup, customer acquisition, and community engagement from inception.
* Helped maintain business profitability during the COVID pandemic through member retention initiatives and operational adaptation.
* Managed operations for 400+ active members and relationships with 100+ client companies.
* Coordinated the successful
Operations Manager | English Language Academy
Jun 2016 - Jul 2019 (3 years 1 month)
* Built two English immersion summer schools from concept to delivery, coordinating operations for 200+ students aged 3 to 15.
* Recruited, interviewed, hired, trained, and mentored 10 native English speaking teachers from the United States, Canada, the United Kingdom, and Australia.
* Designed programme schedules integrating experiential learning across science, drama, cooking, sports, and creati
Coordinadora de programas educativos en Valencia (contratación, formación, gestión de espacios, etc.)
Worked as Group Leader at European Idiomas.
* Coordinated international language immersion programmes for students, families, host families, and local partners.
* Managed safeguarding, wellbeing, and conflict resolution in sensitive multicultural environments.
* Designed and facilitated workshops on wellbeing, personal development, and purpose.
* Helped families navigate cultural differences while maintaining positive relationships across a
* Founded and grew an online language learning business from concept to profitability.
* Designed the business strategy, website, marketing, and customer acquisition plan.
* Taught approximately 20 international professionals through highly personalised Spanish coaching programmes.
* Created experiential learning methodologies based on psychology and real life scenarios to maximise engagement and
* Led the relaunch and market positioning of an innovative virtual reality programme for bullying prevention.
* Delivered presentations and workshops at national education conferences and innovation events.
Represented the organisation alongside Samsung Education Spain to promote evidence based educational technology.
* Generated qualified commercial opportunities through conferences, presentation
* Designed and delivered a six-month group intervention on self-esteem and emotional development for +20 inmates with intellectual disabilities and mental health conditions
* Developed evidence-based workshops using psychoeducation and experiential learning techniques
* Facilitated group sessions in a safe environment to build communication and confidence
* Adapted activities to meet participants
Education
Degrees, certifications, and relevant coursework
Instituto Aware
Master en Desarrollo Personal y Liderazgo, Autoestima y desarrollo personal
Universidad La Salle de Cancún, A.C.
Universidad de La Salle Bajío, A.C.
Universitat de València
Université libre de Bruxelles
Psicología
ThePowerMBA
Master of Business Administration, Business Administration and Management, General
2021 - 2022
Universidad de Granada
Grado, Psicología
2008 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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