Open to opportunities

Cee Jay

@ceejay1

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WFM Analyst and data-focused professional skilled in reporting and Excel analysis.

Philippines

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What I'm looking for

I’m seeking a role to apply my skills in reporting, analysis, excel, and contribute to the achievement of organizational goals. I bring an energetic, collaborative style, strong attention to detail, and proven coordination under high pressure.

I’m a reporting and analysis-focused professional with hands-on experience using MS Excel, Google Sheet tools, and structured customer support platforms. I’m energetic and collaborative, and I aim to turn data into clear insights that help teams perform and decisions move faster.

Most recently, I worked as a TelesalesTeam Leader (Since Nov. 2022 to July 2024) and earlier handled roles across chat support and customer service. I supported live channels using Live chat, Chatplus and Freshdesk tools, and worked with Zendesk tools as part of Telemarketing/Chat Support.

I also bring analytical and operational experience from roles including WFM Analyst (Teleperformance) and Admin Assistant positions where “Data Analysis” and “Skills Management” were part of day-to-day work. Earlier, as a Purchasing Officer (April 2019 - July 2022), I strengthened accuracy, tracking, and reporting discipline.

I’m seeking a role to apply my skills in reporting, analysis, excel and contribute to the achievement of organizational goals. Dedicated & hardworking, I work well under high pressure and bring attention to detail, initiative, and problem-solving abilities to every task.

Experience

Work history, roles, and key accomplishments

Telemarketing/Chat Support

Data Driven

Jun 2025 - Feb 2026 (8 months)

Provided telemarketing and chat support for Laafic using Zendesk tools. Delivered energetic, collaborative customer interactions with strong attention to detail.

Telemarketing Chat Support Zendesk Customer Support Attention To Detail

Freelance Chat Support

Freelancer

Oct 2024 - Apr 2025 (6 months)

Handled live chat customer support using Chatplus and Freshdesk tools. Maintained a dedicated, hardworking approach while responding accurately under time demands.

Live Chat Support Chatplus Freshdesk Customer Service Troubleshooting Attention To Detail

Telesales Team Leader

Eetron (Mpower Agency)

Nov 2022 - Jul 2024 (1 year 8 months)

Led a telesales team and coordinated day-to-day team efforts from Nov. 2022 to July 2024. Ensured consistent performance through initiative, problem solving, and attention to detail.

Telesales Team Leadership Team Coordination Problem Solving Attention To Detail

Telesales (Multi-tasking)

Eetron (Mpower Agency)

Sep 2022 - Nov 2022 (2 months)

Performed telesales work while managing multiple tasks in a fast-paced environment. Applied initiative and problem-solving skills and handled inquiries under high pressure.

Telesales Initiative Problem Solving Attention To Detail

Purchasing Officer

Traffic Supplies & Construction Corp.

Apr 2019 - Jul 2022 (3 years 3 months)

Worked as a Purchasing Officer from April 2019 to July 2022, supporting procurement-related activities. Utilized MS Excel to organize and manage purchasing information.

Purchasing MS Excel Reporting Data Analysis Administrative Coordination Attention To Detail

Admin Assistant

Jindingyuan, Filinvest Pasay

Nov 2018 - Mar 2019 (4 months)

Provided admin assistant support from November 2018 to March 2019. Managed data using Google Sheets and handled communications with Outlook.

Admin support Google Sheets Outlook Data Management Reporting Organization

WFM Analyst

Teleperformance

Apr 2018 - Sep 2018 (5 months)

Served as a Workforce Management (WFM) Analyst at Teleperformance from April 2018 to September 2018. Produced work-related analyses and reporting to support customer service operations.

Workforce Management Reporting Data Analysis Performance Monitoring Attention To Detail

Customer Service Rep.

Teleperformance

Mar 2017 - Apr 2018 (1 year 1 month)

Worked as a Customer Service Representative at Teleperformance from March 2017 to April 2018. Resolved customer concerns and supported service delivery through clear communication.

Customer Service Customer Support Communication Reporting

Crew / Party Host / Junior Manager

Jollibee

Jan 2015 - Dec 2016 (1 year 11 months)

Worked at Jollibee (Delpan, Makati) from January 2015 to December 2016 as crew, party host, soda role, and Junior Manager. Supported daily operations while delivering customer-focused service.

Customer Service Teamwork Party Hosting Operations Support Communication Time Management Junior Leadership