At African Wildlife Foundation, I provide first-line IT support to staff across headquarters and field offices, troubleshooting Windows devices, Microsoft 365, hardware, and network connectivity through remote and on-site assistance.
I support onboarding and offboarding, including device deployment, account administration, and equipment recovery. I also monitor Microsoft Intune device compliance, maintain IT asset records, and perform preventive maintenance.
At Tembo Sacco Ltd, I supported staff with system access, office software, and business applications, and participated in system testing, data migration, and staff training. At JamboPay, I supported customers using its applications and services, documented recurring issues, and prepared technical guidance.
