Cece Beto

I am a bilingual (English/French) customer service professional with focused experience in financial services, call center operations, and loan restructuring. I pride myself on clear communication, attention to detail, and delivering outstanding support in remote and in-person settings.

At MCAP Services I analyze and restructure loan portfolios for clients in financial distress, review credit histories and financial documents, and optimize workflows to improve credit decision efficiency. At RBC Royal Bank I conducted credit assessments and mortgage servicing while ensuring regulatory compliance and resolving complex client inquiries.

Previously, as a Senior Financial Representative at Easyfinancial Services, I managed loan applications, collections, and customer accounts, led sales initiatives, and was recognized as Employee of the Year in 2022 for performance and customer-focused solutions. My strengths include credit analysis, risk assessment, and workflow optimization.

I hold a Bachelor of Commerce from McMaster University and I am committed to continuous improvement, regulatory compliance, and helping clients achieve stable financial outcomes through practical, empathetic service.