Heather stewart

I am a dedicated mortgage servicing and credit specialist with a strong history of delivering compliant, customer-focused solutions in high-volume banking environments. I proactively identify solutions for clients facing mortgage issues and prequalify customers for refinance, portability and additional funding.

I maintain full knowledge of regulatory and lending guidelines, update client accounts for accurate credit approvals, and consistently meet or exceed service-level metrics. I have supported new hires and contributed to process improvements while delivering exceptional phone-based customer service.

Prior roles in account resolutions and billing sharpened my analytical, reconciliation and problem-solving skills, and I leverage CRM/Salesforce, Excel, Outlook and Word to manage records, campaigns and client communications effectively.