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Anabela Crespo

@anabelacrespo

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Experienced import/export coordinator with strong customer service skills.

Portugal

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What I'm looking for

I am looking for a role that values teamwork, offers growth opportunities, and challenges me to improve processes.

I am a dedicated import/export coordinator with over seven years of experience in logistics and customer service. My career began in the legal field, where I honed my analytical and communication skills, before transitioning into the maritime industry. At Agência Marítima Euronave, I successfully managed customer bookings and liaised with overseas offices, ensuring smooth operations and customer satisfaction.

Throughout my career, I have consistently demonstrated my ability to handle complex logistics challenges, from managing hazardous cargo to optimizing freight rates. My experience at Kuhne Nagel as a Seafreight Import Operator allowed me to develop a keen understanding of customs requirements and documentation processes. I pride myself on my attention to detail and my commitment to delivering exceptional service, which has helped me build strong relationships with clients and stakeholders alike.

I am passionate about continuous learning and professional growth, as evidenced by my recent completion of an International Trade Course. I am eager to leverage my skills and experience in a dynamic environment where I can contribute to operational excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Import/Export Coordinator

Current

Agência Marítima Euronave

Feb 2020 - Nov 2024 (4 years 9 months)

Coordinated import/export operations, processed customer bookings, and managed hazardous cargo approvals. Liaised with overseas offices and shipping lines to ensure smooth logistics and accurate freight rate input.

Customer Service Freight Management Logistics Coordination Documentation Management Communication Skills Problem Solving

Commercial Assistant

Agência Marítima Euronave

Sep 2018 - Jan 2020 (1 year 4 months)

Promoted company services, maintained commercial databases, and expanded social media presence. Monitored reports to support business growth and customer engagement.

Customer Engagement Database Management Social Media Marketing Monitoring Communication Skills Sales Support

Seafreight Import Operator

Kuhne Nagel

Apr 2015 - Dec 2017 (2 years 8 months)

Managed Seafreight Import shipments, liaised with customers and suppliers, and ensured compliance with customs requirements. Handled documentation and invoicing for shipments.

Seafreight Operations Customs Documentation Management Invoicing Problem Solving

Distribution Coordinator

PADI

Sep 2014 - Apr 2015 (7 months)

Managed merchandise returns, analyzed carrier reports, and resolved delivery issues. Coordinated documentation for domestic and international shipments.

Carrier Communication Skills Logistics Coordination

Customer Co-Ordinator

Kerry Ingredients and Flavours

Dec 2013 - Aug 2014 (8 months)

Handled accounts administration and sales support, maintained communication with stakeholders, and organized transport logistics for timely product delivery.

Sales Support Logistics Order Management Problem Solving Customer Service

Solicitor

Carla Cardoso Cabanas

Dec 2012 - Sep 2013 (9 months)

Prepared legal documents, attended client meetings, and managed case files. Conducted administrative tasks and liaised with clients regarding their cases.

Communication Skills Problem Solving

Secretary

Europcar

Mar 2012 - Nov 2012 (8 months)

Managed rental car processes, generated reports, and served as the first point of contact for customers. Handled phone inquiries and payment processing.

Customer Service Rental Process Management Communication Skills Payment Processing Administrative Support

Assistant Solicitor

EDP – Distribuição Energia, S.A

Apr 2011 - Nov 2011 (7 months)

Analyzed legal information, updated company legal frameworks, and attended court sessions. Supported legal proceedings and documentation.

Documentation Communication Skills Problem Solving

Salesperson

SpringEvents

Jan 2011 - Jan 2011 (0 months)

Promoted and sold Krups coffee machines, built customer relationships, and provided product support. Created weekly sales reports.

Customer Relationship Management Product Support Reporting Communication Skills

Trainee Solicitor

City Council of Estremoz

Sep 2009 - Sep 2010 (11 months)

Provided legal advice to the public, prepared legal documents, and supported legal proceedings. Managed legislative updates and client communications.

Legal Advice Communication Skills Problem Solving