Open to opportunities

Catia M

@catiam

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Dedicated interpreter and service desk analyst with diverse industry experience.

Portugal

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

My name is Cátia Morais, and I am an experienced interpreter and service desk analyst with a strong background in customer support across various industries, including healthcare, government, and finance. Currently, I work remotely as an interpreter for Kelly Services, where I facilitate communication between Portuguese and English speakers, ensuring clarity and understanding in critical conversations.

Previously, I served as a Service Desk Analyst at Winprovit, where I managed customer support through various channels, including Teams and ticketing systems. My role involved troubleshooting incidents, managing tasks in Service Now, and utilizing applications such as Active Directory and JIRA. I am passionate about providing exceptional service and have a proven track record of meeting targets and enhancing customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Interpreter

Current

Kelly Services

Jan 2024 - Present (1 year 5 months)

Provide interpretation services for Portuguese and English conversations across various industries including Healthcare, Government, Insurance, Financial, and Travel. Facilitate clear communication for clients and stakeholders in remote settings.

Portuguese English Communication Healthcare Government Insurance Financial Communications Travel

Service Desk Analyst

Winprovit

Jan 2023 - Jan 2024 (1 year)

Provided customer support through Teams and ticketing systems, managing incidents and tasks in Service Now. Utilized various applications including Active Directory, Remedy, and JIRA to assist users effectively.

Customer Support Active Directory Remedy Jira Incident Management Communication Team Collaboration Problem Solving

Webchat Support

Hastings

Jan 2018 - Jan 2022 (4 years)

Managed live chat queries and resolved customer complaints through phone and email. Handled a high volume of requests while meeting personal and business targets, ensuring customer satisfaction and retention.

Customer Service Live Chat Support Communication Customer Retention Problem Solving Teamwork Flexibility

Education

Degrees, certifications, and relevant coursework

Leicester University

University Certificate of Higher Education, Computer Science

2017 - 2020

Completed a University Certificate of Higher Education in Computer Science, focusing on foundational concepts and practical applications in the field.