catherine tsakalis

I manage 50+ litigation claims files weekly, keeping every case aligned with contractual guarantees and industry regulations. I’ve reduced average claim resolution time by 15% through streamlined file review, and I negotiate settlements that resolve 90% of disputes without escalation. I’m at my best partnering closely with legal, finance, and customer service teams to ensure seamless outcomes.

Previously, as a Reception & Administrative Assistant at a law firm, I handled confidential legal documentation and client records with zero security breaches. I processed client payments with 100% accuracy, reconciled daily financial records, and scheduled 20+ client appointments weekly to keep coordination running smoothly. That experience strengthened my discipline around confidentiality, accuracy, and operational follow-through.

Earlier, as a Payroll Manager, I prepared payroll for 60+ employees, improved payroll data verification to reduce discrepancies by 25%, and managed tax and social security declarations to avoid penalties through timely submissions. Before that, I served as an Executive Assistant for senior leadership for many years, coordinating schedules, meetings, travel, and managing invoicing and payments for engineering projects totaling €1M+ annually. With a Certificate in Human Resources Management from McGill, I bring both operational precision and a continuous-improvement mindset.