Catherine Okielumena
@catherineokielumena
I convert high-volume outbound calls into qualified appointments, upsells, and customer sales.
NigeriaWhat I'm looking for
I've driven outbound sales and lead qualification for Insurance Supermarket, making 150–200 daily calls to warm and cold leads for final expense life insurance coverage.
I use consultative presentations, structured qualification, objection handling, and upselling to turn conversations into scheduled appointments with licensed advisors. I keep pipeline data accurate by logging every call outcome and follow-up in CRM tools.
At Tecxlop Appliances Store, I handled 100–150 inbound and outbound calls daily, recommended suitable home appliances, managed live chat inquiries, and processed billing, refunds, and payments. I also used HubSpot, Salesforce, Chase Dialer, and Slack to manage sales activity and customer engagement.
Previously at Calisonic Solar Energy, I qualified B2B prospects for solar solutions and achieved an 80% conversion rate on qualified leads transferred to the sales team. I'm comfortable working to demanding call targets while communicating clearly in spoken and written English.
Experience
Work history, roles, and key accomplishments
Outbound Sales & Lead Qualification Specialist
Insurance Supermarket
May 2025 - Jun 2026 (1 year 1 month)
Executed 150-200 outbound sales calls daily to warm and cold leads, presenting final expense life insurance coverage using a persuasive, consultative approach. Delivered scripted objection-handling and upsell conversations to grow coverage for existing policyholders.
Customer Support & Sales Representative
Tecxlop Appliances Store
Jan 2024 - Apr 2025 (1 year 3 months)
Handled 100-150 outbound and inbound sales and support calls daily, identifying customer needs and recommending suitable products for home appliance purchases. Managed live chat customer engagement alongside phone support, converting inquiries into sales and resolving issues across channels.
Outbound Sales Representative / Lead Qualifier
Calisonic Solar Energy
Nov 2022 - Dec 2023 (1 year 1 month)
Made outbound sales calls to prospective B2B clients, presenting solar energy solutions and an attached monitoring/management platform. Used consultative questioning to qualify prospects and scheduled follow-up sales appointments for the sales team.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Business Administration and Management
Grade: Upper Credit
Earned a Higher National Diploma in Business Administration and Management with Upper Credit.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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