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Catherine Malilay

@catherinemalilay

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Analytical marketing intelligence and financial operations professional.

Spain

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What I'm looking for

I seek a data-driven role where I can apply market intelligence and payments operations expertise, mentor teams, improve processes, and collaborate cross-functionally for impact and growth.

I am an analytical marketing intelligence and financial operations professional with extensive experience across EMEA and APAC in market research, competitive intelligence, customer financial operations and supply chain analytics. I have a proven record delivering KPI reporting, predictive modelling, cross-functional program coordination and resolving complex payment and transaction issues while mentoring new team members.

I excel at turning data into actionable insights, improving workflows and documentation, and managing stakeholder communication across regions. I consistently drive process improvements — from bid and compliance management to payment-system monitoring — and contribute to smoother operations through tools like SAP, AS400, Jira and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Financial Operator

Mercats City

Oct 2021 - Oct 2025 (4 years)

Processed 400+ customer financial requests daily, monitored balances across 15+ payment systems and resolved multi-currency transaction issues while improving ticket resolution workflows and mentoring 15+ new hires.

Payments Operations Confluence Mentoring Reporting

Program Coordinator

Ricoh Europe

Jan 2020 - Jun 2020 (5 months)

Coordinated compliance and CSR programs and bid tenders, maintained bid response libraries and tracked OpCo compliance KPI data to ensure timely delivery of program activities.

Program Coordination Bid Management SharePoint Stakeholder Management KPI Tracking & Compliance Meeting Coordination

Marketing Intelligence Analyst

Ricoh Europe

Jun 2019 - Dec 2019 (6 months)

Provided market, competitor and customer analysis to EMEA stakeholders, developed research studies and delivered insight reports to identify business opportunities and inform marketing decisions.

Market Research Competitive Intelligence Data Modelling Reporting Analyst Subscriptions Insight Presentation Data Mining

Marketing & Competitive Intelligence Analyst

HP Española

Oct 2016 - May 2019 (2 years 7 months)

Delivered KPI reporting and competitor analysis, developed predictive models and trend tools to support competitive intelligence and recommended actions to improve commercial performance.

KPIs Competitive Analysis Data Analysis Presentation Stakeholder Recommendations

Data Analyst - Supply Chain

Johnson and Johnson

Jan 2015 - Mar 2016 (1 year 2 months)

Planned and monitored production of multi-packs, maintained retail plan databases and prepared KPI reports and scorecards to support timely material master data maintenance and promotions.

Supply Chain Planning KPIs SQL SAP MMDO Support Reporting

Global Support Coordinator

FLSmidth Krebs

Jun 2013 - Dec 2014 (1 year 6 months)

Analyzed part demands and prices, expedited shortage orders to meet customer dates, obtained supplier quotes and monitored purchase and work order status to ensure timely material availability.

Procurement Expediting Inventory Analysis Records Management Logistics Coordination

Production Engineer/Team Leader

IM Digital Philippines

Aug 2011 - May 2013 (1 year 9 months)

Led production line improvements, trained new operators, managed line balancing and defect reduction initiatives while coordinating with technical teams on quality issues.

Production Management Line Balancing Training Quality Control Continuous Improvement Root Cause Analysis Reporting Housekeeping

Work Instructions Engineer

Toshiba Information Equipment Philippines

Sep 2010 - Present (15 years 1 month)

Collected and reported job engagement ratio and efficiency data, delivering monthly direct labor analysis reports to supervisors and managers to inform productivity decisions.

Job Engagement Ratio Data Collection Reporting

Education

Degrees, certifications, and relevant coursework

Mapúa Institute of Technology

Bachelor of Science, Industrial Engineering

Bachelor of Science in Industrial Engineering from Mapúa Institute of Technology, focusing on industrial engineering principles and production planning.