Open to opportunities

Catherine Malilay

@catherinemalilay

Message

Analytical marketing intelligence and financial operations professional.

Spain

Message

What I'm looking for

I seek a data-driven role where I can apply market intelligence and payments operations expertise, mentor teams, improve processes, and collaborate cross-functionally for impact and growth.

• Results-oriented financial operations and data analytics professional with over 4 years of experience in high-volume customer service and strategic decision making

• Knowledgeable in delivering in-depth market and competitor analysis to shape strategic program initiatives

• Adept at analyzing part demands, expediting shortage orders, and ensuring timely material availability to support business needs

Experience

Work history, roles, and key accomplishments

Financial Operator

Mercats City

Oct 2021 - Oct 2025 (4 years)

Processed 400+ customer financial requests daily, monitored balances across 15+ payment systems and resolved multi-currency transaction issues while improving ticket resolution workflows and mentoring 15+ new hires.

Payments Operations Confluence Mentoring Reporting

Program Coordinator

Ricoh Europe

Jan 2020 - Jun 2020 (5 months)

Coordinated compliance and CSR programs and bid tenders, maintained bid response libraries and tracked OpCo compliance KPI data to ensure timely delivery of program activities.

Program Coordination Bid Management SharePoint Stakeholder Management KPI Tracking & Compliance Meeting Coordination

Marketing Intelligence Analyst

Ricoh Europe

Jun 2019 - Dec 2019 (6 months)

• Delivered market and competitor analysis to EMEA stakeholders, informing strategic program
decisions
• Developed research studies and insight reports, identifying business opportunities and supporting
program planning
• Collaborated with cross-functional teams to align research deliverables with stakeholder
requirements

Market Research Competitive Intelligence Data Modelling Reporting Analyst Subscriptions Insight Presentation Data Mining

Marketing & Competitive Intelligence Analyst

HP Española

Oct 2016 - May 2019 (2 years 7 months)

Delivered KPI reporting and competitor analysis, developed predictive models and trend tools to support competitive intelligence and recommended actions to improve commercial performance.

KPIs Competitive Analysis Data Analysis Presentation Stakeholder Recommendations

Data Analyst - Supply Chain

Johnson and Johnson

Jan 2015 - Mar 2016 (1 year 2 months)

• Planned and monitored production schedules, ensuring timely delivery of materials for program
activities
• Maintained retail plan databases and prepared KPI reports to support program tracking and
compliance.
• Coordinated with cross-functional teams to support promotions and material master data accuracy

Supply Chain Planning KPIs SQL SAP MMDO Support Reporting

Global Support Coordinator

FLSmidth Krebs

Jun 2013 - Dec 2014 (1 year 6 months)

Analyzed part demands and expedited shortage orders, ensuring timely material availability for
program needs
• Obtained supplier quotes and monitored purchase/work order status to support project timelines
• Collaborated with suppliers and internal teams to resolve order and delivery issues

Procurement Expediting Inventory Analysis Records Management Logistics Coordination

Production Engineer/Team Leader

IM Digital Philippines

Aug 2011 - May 2013 (1 year 9 months)

Led production line improvements, trained new operators, managed line balancing and defect reduction initiatives while coordinating with technical teams on quality issues.

Production Management Line Balancing Training Quality Control Continuous Improvement Root Cause Analysis Reporting Housekeeping

Work Instructions Engineer

Toshiba Information Equipment Philippines

Sep 2010 - Mar 2011 (6 months)

Data Gathering related to Job engagement ratio and efficiency of the production area and production
operators
• Provides Direct Labor Analysis report of the department every month

Job Engagement Ratio Data Collection Reporting

Education

Degrees, certifications, and relevant coursework

Mapúa Institute of Technology

Bachelor of Science, Industrial Engineering

Bachelor of Science in Industrial Engineering from Mapúa Institute of Technology, focusing on industrial engineering principles and production planning.