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Open to opportunities

Caterina Rubia

@caterinarubia

Experienced bartender and supervisor with a passion for guest satisfaction.

Canada
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What I'm looking for

I am looking for a dynamic role in hospitality where I can leverage my skills in customer service and event coordination, while contributing to a positive team environment.

With over 15 years of experience in the hospitality industry, I have honed my skills as a bartender and supervisor, ensuring exceptional service and guest satisfaction. My journey began in the Philippines, where I earned a Bachelor's Degree in Commerce and an Associate Diploma in Business Psychology, laying a strong foundation for my career.

Throughout my career, I have been recognized as a 48 Annual Calgary White Hat nominee, showcasing my commitment to excellence in service. I have worked in various esteemed establishments, including the Rio Bar & Grill and Delta Hotel Calgary South, where I developed my expertise in managing events and coordinating guest relations. My training in responsible alcohol serving and safety protocols further enhances my ability to create a safe and enjoyable environment for all patrons.

I thrive in high-pressure situations, demonstrating patience and excellent communication skills while interacting with diverse clientele. I am dedicated to continuous improvement and am always eager to learn new techniques and strategies to elevate the guest experience.

Experience

Work history, roles, and key accomplishments

RG
Current

Bartender/Supervisor

Rio Bar & Grill

Nov 2013 - Present (12 years)

Supervised bar operations and staff, ensuring efficient service delivery. Managed inventory and maintained quality control for beverages.

PB

Bartender/Supervisor

Platos Restaurant & Bar

Jul 2011 - Present (14 years 4 months)

Oversaw daily bar activities and provided leadership to the bartending team. Ensured customer satisfaction and adherence to service standards.

DS

Bartender/Events Coordinator

Delta Hotel Calgary South

Nov 2007 - Present (18 years)

Coordinated various events, ensuring smooth execution and guest satisfaction. Managed bar services for hotel guests and events.

AU

Supervisor

Al Ain Palace Hotel UAE

Mar 2004 - Present (21 years 8 months)

Supervised hotel operations, ensuring high standards of service and guest satisfaction. Managed staff and resolved operational issues.

Education

Degrees, certifications, and relevant coursework

UH

University of Perpetual Help

Bachelors Degree in Commerce, Business Management

Completed a comprehensive program focusing on business management principles and practices. Gained foundational knowledge essential for various business operations.

AU

Adamson University

Associate Diploma, Business Psychology

Undertook studies in Business Psychology, exploring the intersection of psychological principles and business environments. Developed an understanding of human behavior in organizational contexts.

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

Canada

Authorized to work in

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Caterina Rubia - Bartender/Supervisor - Rio Bar & Grill | Himalayas