Caterina Rubia
@caterinarubia
Experienced bartender and supervisor with a passion for guest satisfaction.
What I'm looking for
With over 15 years of experience in the hospitality industry, I have honed my skills as a bartender and supervisor, ensuring exceptional service and guest satisfaction. My journey began in the Philippines, where I earned a Bachelor's Degree in Commerce and an Associate Diploma in Business Psychology, laying a strong foundation for my career.
Throughout my career, I have been recognized as a 48 Annual Calgary White Hat nominee, showcasing my commitment to excellence in service. I have worked in various esteemed establishments, including the Rio Bar & Grill and Delta Hotel Calgary South, where I developed my expertise in managing events and coordinating guest relations. My training in responsible alcohol serving and safety protocols further enhances my ability to create a safe and enjoyable environment for all patrons.
I thrive in high-pressure situations, demonstrating patience and excellent communication skills while interacting with diverse clientele. I am dedicated to continuous improvement and am always eager to learn new techniques and strategies to elevate the guest experience.
Experience
Work history, roles, and key accomplishments
Bartender/Supervisor
Rio Bar & Grill
Nov 2013 - Present (12 years)
Supervised bar operations and staff, ensuring efficient service delivery. Managed inventory and maintained quality control for beverages.
Bartender/Supervisor
Platos Restaurant & Bar
Jul 2011 - Present (14 years 4 months)
Oversaw daily bar activities and provided leadership to the bartending team. Ensured customer satisfaction and adherence to service standards.
Bartender/Events Coordinator
Delta Hotel Calgary South
Nov 2007 - Present (18 years)
Coordinated various events, ensuring smooth execution and guest satisfaction. Managed bar services for hotel guests and events.
Supervisor
Al Ain Palace Hotel UAE
Mar 2004 - Present (21 years 8 months)
Supervised hotel operations, ensuring high standards of service and guest satisfaction. Managed staff and resolved operational issues.
Management Trainee
Development Bank of the Philippines
Jan 2000 - Present (25 years 10 months)
Underwent comprehensive training in various banking operations and management functions. Assisted in project analysis and client relations.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help
Bachelors Degree in Commerce, Business Management
Completed a comprehensive program focusing on business management principles and practices. Gained foundational knowledge essential for various business operations.
Adamson University
Associate Diploma, Business Psychology
Undertook studies in Business Psychology, exploring the intersection of psychological principles and business environments. Developed an understanding of human behavior in organizational contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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