Catalina Soto Jimenez
@catalinasotojimenez
Customer Success and Sales professional, ranked #1 of 26 consultants for sales target performance in February 2025.
United KingdomWhat I'm looking for
At Onboard Media, I exceeded sales targets for three consecutive months and ranked #1 of 26 consultants in February 2025. I hosted live travel and shopping presentations for 500+ guests, matched luxury products and experiences to their needs, and closed sales.
At Carnival Cruise Line, I led the #1 team for guest resolution satisfaction for three consecutive months in Q4 2024. As Guest Services Manager, I developed plans for teams of 10–20 and worked to improve guest concern resolution.
Earlier at Carnival Cruise Line, I handled complaint resolution and prepared monthly balances and accounting reports for audits. My experience also includes luxury concierge work at Oceania Cruises and guest services roles at Carnival Cruise Line.
Experience
Work history, roles, and key accomplishments
Led the #1 team for guest loyalty and satisfaction, improving collaboration and speed of service. Evaluated and developed plans for teams of 10-20, aligning goals and improving resolutions.
Assistant Guest Services Manager / Complaint Resolution Manager
Jan 2019 - Aug 2024 (5 years 7 months)
Resolved guest concerns quickly by maintaining open communication across departments. Prepared monthly balances and accounting reports for audits and executed operational tasks for the Guest Services Manager and General Manager.
Luxury Concierge
Oceania Cruises
Apr 2019 - Sep 2019 (5 months)
Provided luxury concierge services to guests, ensuring high-quality experiences and satisfaction.
Supervised guest services operations, ensuring efficient service and guest satisfaction.
Provided guest services support, assisting with inquiries and resolving issues to ensure guest satisfaction.
Table & Bar Waitress
Movich S* Hotels
Feb 2015 - Feb 2015 (0 months)
Provided table and bar service to hotel guests, ensuring a high standard of hospitality.
Luxury Goods Consultant / Travel & Shopping Ambassador
Onboard Media
Exceeded sales targets for three consecutive months and ranked #1 of 26 consultants in February 2025. Hosted live travel and shopping presentations for 500+ guests, resolved guest concerns, and closed sales.
Education
Degrees, certifications, and relevant coursework
Technological University of Pereira
Industrial Engineering, Industrial Engineering
2012 - 2016
Completed eight semesters of Industrial Engineering, focusing on engineering principles and management.
Centro Colombo Americano
English Language Proficiency, English Language
English language proficiency program.
CATA
Certified Accessible Travel Advocate (CATA), Accessible Travel
Certified Accessible Travel Advocate certification.
LEAD
Module II: Ethical Leadership, Ethical Leadership
Module II: Ethical Leadership training.
Crisis Management and Human Behavior
Crowd & Crisis Management, Crisis Management
Crowd and Crisis Management training.
AML
Anti-Money Laundering (AML), Anti-Money Laundering
Anti-Money Laundering (AML) training.
Cybersecurity and Phishing Awareness
Cybersecurity and Phishing Awareness, Cybersecurity
Cybersecurity and Phishing Awareness training.
Customer Service & Hospitality
Customer Service & Hospitality, Customer Service
Customer Service and Hospitality training.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
ColombiaSalary expectations
Social media
Job categories
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