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Cassi Fagan

@cassifagan

I structure complex commercial deals, protect margins, and move high-volume transactions through approval pipelines.

At Bank of America, I managed a $50 million commercial asset portfolio and partnered with territory sales representatives to package, structure, and advance complex transactions through approval.

I evaluated purchase agreements, lease contracts, and financial statements to assess deal sustainability and alignment with pricing frameworks. I built data-driven business cases for transaction denials, working with underwriting to secure alternative structures and custom pricing approvals.

Previously at Charles Schwab, I served as an internal subject matter expert for Advisor Solutions, translating complex operational and documentation requirements into structured guidance for financial advisors.

I bring more than 15 years of commercial finance, deal operations, data integrity, and cross-functional problem solving experience. I also delivered specialized facial services at Fuchsia Spa while maintaining client retention, product sales, and membership targets.

Experience

Work history, roles, and key accomplishments

RELATIONSHIP ACCOUNT OFFICER

Bank of America

Sep 2019 - Aug 2024 (4 years 11 months)

Evaluated $300K-$3M+ credit requests for practice acquisitions and real estate. Built initial cash flow and DSCR models in CreditLens to verify credit policy compliance. Prepared approval memos and adjusted debt structures to resolve underwriter stipulations. Reviewed collateral, entity filings, and tax returns to satisfy closing requirements with fulfillment teams. Expand funded volume annually.

Senior Operations Associate

Bank of America Merrill Lynch

Apr 2018 - Aug 2019 (1 year 4 months)

Reviewed and approved high-value cash and securities transfers across brokerage and private banking accounts under delegated authority limits. Evaluated legal ownership records and corporate resolutions to enforce fraud protocols and mitigate operational risk.

Transfers Of Assets (TOA)Wire Transfers Transfers Processing Corporate Resolutions Authorization Operational Risk CRM Salesforce Microsoft Office Stakeholder Management English

LENDING SPECIALIST CENTRALIZED HELOC

Bank of America

Sep 2016 - May 2018 (1 year 8 months)

• Reviewed complex legal entity onboarding documents, including multi-tier trusts and corporate resolutions, to verify regulatory and policy compliance.
• Mitigated operational and account-level risk across institutional client portfolios, resolving discrepancies in margin accounts, asset transfers, and corporate actions.