Mileena Moss

At Bank of America, I manage high-value commercial client relationships and deliver tailored everyday banking and treasury solutions. I use Salesforce and Excel to analyze client data, streamline service delivery, and develop recommendations for process improvement.

I support Treasury Sales Partners with implementations, billing accuracy, internal policies, and compliance controls while mobilizing internal resources to resolve issues efficiently. My data-driven client engagement approach has delivered high satisfaction scores and 100% compliance with regulatory requirements.

Previously, at USG Corporation, I coordinated high-volume client service operations, handled approximately 150 inbound and outbound calls daily, mentored a team, and used historical data to improve workload planning. My background also includes office operations, accounting support, data analysis, and high-touch client service at Saks Fifth Avenue and Nordstrom.