Open to opportunities

Casey Jackson

@caseyjackson

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Anthropological researcher with diverse experience in customer service and design.

United States

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What I'm looking for

I seek a role that values cultural insights and fosters collaboration.

I am an anthropological and ethnographic researcher with a Master of Arts in Cultural Anthropology from Uppsala University. My academic journey has equipped me with a robust understanding of qualitative research, particularly in exploring cultural identities and practices. My thesis on Mixed Martial Arts delves into the manifestation of female masculinity in a traditionally male-dominated sport, showcasing my commitment to gender studies and the anthropology of sport.

In my professional experience, I have excelled in customer service roles, providing support to clients across North America and Europe. At Desenio Group, I maintained a 90% customer satisfaction rate while resolving over 100 order-related issues. My background in creative design and organization at Rooms to Go further highlights my ability to enhance customer experiences through effective space management and aesthetic improvements.

Beyond my professional roles, I actively engage in extracurricular activities, serving as a board member and social media manager for the Etnograferna Student Association. This role has allowed me to foster meaningful dialogues on contemporary issues while honing my event planning and communication skills. I am passionate about creating inclusive environments that encourage collaboration and learning.

Experience

Work history, roles, and key accomplishments

Current

Board Member, Social Media Manager

Current

Etnograferna Student Association

Jan 2023 - Jan 2025 (2 years)

Organized events and managed social media to engage students in contemporary debates. Developed skills in event planning, communication, and teamwork.

Event Planning Social Media Management Communication Teamwork Organizational Skills Public Engagement

Customer Service Agent

Desenio Group

Apr 2023 - Sep 2023 (5 months)

Provided proficient customer service support to over 200 clients across North America, Canada, and the UK. Assisted in resolving order-related issues and processed refunds, maintaining a 90% satisfaction rate. Coordinated logistics and contributed to team efforts to improve customer experience.

Customer Service Order Management Quality Control Logistics Coordination Problem Solving Communication Team Collaboration Time Management

Organizer & Creative Designer

Rooms to Go

Feb 2020 - Jan 2021 (11 months)

Assembled and relocated furniture to optimize store layout and customer flow. Executed store maintenance projects and contributed as a creative designer to enhance the store's aesthetic.

Store Layout Optimization Creative Project Management Customer Flow Improvement Maintenance Teamwork

Front End Supervisor

Costco Business Center

Jan 2013 - Jan 2020 (7 years)

Directed cashier activities and managed operations for over 200 daily transactions. Supervised and trained a team of 15 employees, ensuring adherence to company protocols and resolving customer inquiries.

Team Management Customer Service Training Operations Management Problem Solving Communication

Organizer

Georgia Fighting Game Community

Feb 2009 - Jan 2020 (10 years 11 months)

Organized gaming events and collaborated with other organizers. Managed tournament operations and provided support for staff.

Event Management Collaboration Communication Community Engagement

Office Assistant, Unpaid-Internship

Japan American Society of Georgia

Jan 2017 - Jan 2018 (1 year)

Guided Japanese students in understanding American culture and business ethics. Coordinated major events and provided administrative support, leading teams of volunteers for successful event execution.

Cultural Guidance Event Coordination Administrative Support Team Leadership Communication

Education

Degrees, certifications, and relevant coursework

Uppsala University

Master of Arts, Cultural Anthropology

2022 - 2025

Activities and societies: Involved in the Etnograferna Student Association as a Board Member and Social Media Manager, organizing events and facilitating discussions on contemporary political issues.

Pursuing a Master of Arts in Cultural Anthropology with coursework in anthropological theory, ethnography, and cultural studies. Engaged in research projects focusing on cultural heritage and gender studies through the lens of Mixed Martial Arts.