Open to opportunities

Carter Kindreds is

@carterkindredsis

Message

I resolve enterprise SaaS issues through systematic troubleshooting, QA, and clear support.

United States

Message

What I'm looking for

I'm looking to apply my systematic QA and technical-support approach to testing and supporting AI-driven healthcare workflow automations.

At Woolpert, I support enterprise clients using custom CAMA property-appraisal SaaS systems, resolving high-volume Freshdesk tickets within SLA windows. I compare client configurations and investigate database structures to isolate root causes, document repeatable resolutions, and communicate clear guidance across teams.

I've also supported Delivery Solutions at Solvation, BigCommerce eCommerce customers, and Texas State University systems. My Computer Science background includes Python, Java, SQL, Django, and rule-based AI work, including an expert system using forward and backward chaining to identify car failures.

Experience

Work history, roles, and key accomplishments

Current

Application Support Analyst I

Current

Woolpert

Jan 2023 - Present (3 years 7 months)

Serve as first point of contact for enterprise clients on custom CAMA SaaS systems, triaging and resolving high-volume tickets end-to-end via Freshdesk within SLA windows. Diagnose issues by comparing configuration settings across client environments and investigating database structures.

Freshdesk SQL MySQL Troubleshooting SLA Management Stakeholder Communication Process documentation

Customer Success Representative (IT Support)

Solvation

Jan 2022 - Jan 2023 (1 year)

Supported the Delivery Solutions platform connecting retailers to nationwide delivery providers for order placement and tracking. Diagnosed customer order issues by analyzing API logs, applying evidence-based troubleshooting methods.

API Logs Troubleshooting Customer Support

T1 Technical Support Representative

BigCommerce

Jan 2021 - Jan 2022 (1 year)

Provided client-facing technical support for an eCommerce platform via phone, email, and live chat, handling high ticket volume accurately under time pressure. Resolved platform issues and answered customer questions on HTML/CSS page customization.

HTML CSS Customer Support Troubleshooting

IT Support

Texas State University ITAC

Jan 2019 - Jan 2020 (1 year)

Provided computer tech support for university systems via phone, email, in-person, and chat. Troubleshot and diagnosed software and hardware issues, translating technical problems for non-technical users.

Troubleshooting Customer Support Hardware Software

Education

Degrees, certifications, and relevant coursework

Texas State University

Bachelor of Science, Computer Science

Grade: 3.11 GPA

Activities and societies: Dean's List

Bachelor of Science in Computer Science with a minor in Mathematics, including coursework in data structures, algorithms, and artificial intelligence.