Caroline Brown

Conducted 4–5 telephonic CMS Model of Care (MOC) assessments daily (20–25 weekly) to assess risk and close care gaps for Medicare Advantage/D-SNP members. Maintained 98% member satisfaction with CMS-compliant documentation while coordinating chronic disease management, behavioral health screening, SDoH barriers, and care transitions.

Completed OASIS assessments and Medicare-compliant care plans, coordinating medication reconciliation and specialty services. Connected patients to SDoH resources and facilitated safe care transitions.

Delivered acute post-operative care for a GI/GU unit, managing IV therapy and blood products while monitoring central lines. Focused on safe clinical management to support recovery and continuity of care.

Managed high-acuity pediatric cases, including care for ventilator-dependent patients. Coordinated ongoing home healthcare needs and ensured appropriate care planning and documentation.

Conducted healthcare IT research focused on care coordination and population health workflows. Supported remote research activities related to population health and coordination processes.

Pursuing a Bachelor of Science in Nursing at the University of Florida, expected to complete in 2026.

Earned an Associate of Science in Nursing from Jersey College of Nursing in 2023.

Completed a Bachelor of Arts at the University of Sheffield in 2017.