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Caroline Brooks

@carolinebrooks

Assistant Manager and Lead Bartender at THREE TAVERNS BREWERY IMAGINARIUM who implemented and trained staff on a new POS system.

United States

Message

At THREE TAVERNS BREWERY IMAGINARIUM, I spearheaded the implementation of a new POS system and trained staff on it. I also collaborate with management and vendors on inventory management and quality control.

I coordinate with event and marketing teams to increase sales and build community relationships. I also train and lead bartending staff to deliver consistent guest experiences.

At SCANSOURCE, INC., I managed federal accounts and worked with partners on quoting needs. Earlier, as a Federal Partner Support Representative, I used SAP for purchase orders, inventory tracking, and quotes, and helped develop order management guidelines.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager / Lead Bartender

Current

Three Taverns Brewery Imaginarium

Sep 2024 - Present (2 years 1 month)

Spearheaded the implementation and training of the new POS System. Collaborate with management and vendors for inventory management and quality control, and coordinate with event and marketing teams to increase sales and build community relationships.

POS systems Inventory Management Team Leadership Training Event Coordination Marketing Vendor Management Quality Control

Server

No. 246

Apr 2025 - Apr 2026 (1 year)

Coordinated prompt and welcoming service to an average of forty guests each night. Orchestrated a memorable and individualized experience for each guest, ensuring satisfaction with routine communication and proactive outreach.

Customer Service Guest Relations Communication Skills Teamwork Service Coordination

Federal Account Manager

ScanSource, Inc.

Aug 2021 - Mar 2025 (3 years 7 months)

Managed a portfolio of twelve personal accounts while supporting the nurturing of an additional thirty accounts. Engaged with key partners daily to meet quoting needs and implemented strategies to increase team revenue and margin quota attainment by ten percent quarter over quarter.

Account Management B2B Sales Customer Relationship Management Quoting Business Development Revenue Growth Margin Analysis Forecasting

Federal Partner Support Representative

ScanSource, Inc.

Mar 2019 - Aug 2021 (2 years 5 months)

Managed purchase order requests and all post-sale inquiries. Pioneered order management guidelines and oversaw onboarding training as the team expanded into new channels, using SAP daily for order input, inventory tracking, and quote generation.

Order Management SAP Inventory Management Quoting Training Cross Functional Collaboration SLA Management Issue Resolution

Server / Hostess

Estadio

Oct 2019 - Apr 2020 (6 months)

Managed nightly seating and coordinated with the manager to ensure fluidity and efficiency of service. Greeted and developed rapport with guests to communicate their needs to full staff for a personalized customer experience.

Customer Service Seating Management Guest Relations Communication Skills Teamwork Cultural Knowledge

Education

Degrees, certifications, and relevant coursework

University of South Carolina

Bachelor of Science, Business Administration

Bachelor of Science in Business Administration with majors in Finance and Marketing from the Moore School of Business at the University of South Carolina.