Caroline Alvarez

I’m a healthcare operations professional with over 20 years of medical administrative experience focused on insurance verification, billing claims, and authorizations. I bring a fast-learning, independent working style and stay hands-on with scheduling, patient support, and accurate documentation.

In my current role as a Lead Medical representative, I handle authorizations, verify insurances, and support patients with claims and billing questions. I also contribute to surgery scheduling and hospital authorizations while helping lead and collaborate with the team to meet goals.

Previously, I served as an Office Manager overseeing radiology front and back office staff, supporting hiring, scheduling, and daily coordination for radiologists. Earlier roles included Administration Supervisor and Government Billing Department responsibilities—collecting payments, processing CHDP applications for Medi-Cal, managing HEDIS billing (Medicare, Medi-Cal, and HMO), handling denied claims and rebilling, sending patient responsibility statements, and coordinating overdue accounts with third-party collections.