Carolina van Ieperen

Currently managing travel arrangements for business clients, including bookings and administrative tasks. Focused on efficient and customer-oriented service.

Provided efficient and customer-oriented travel planning and booking for business clients. Handled administrative work and proactively addressed customer concerns.

Handled booking, planning, and organizing travel for business travelers, including flights, cars, taxis, parking, trains, ferries, and hotels. Managed administrative tasks such as ticketing, changes, cancellations, and invoicing.

Ensured items were well stocked, orders met customer expectations, and the store remained clean. Identified customer needs and handled administrative tasks including customer service, stock checks, and operating the cash register.

Translated marketing emails and campaigns to Portuguese and Spanish, advised potential customers, and performed all sales process activities. Achieved exponential growth in sales to LATAM customers.

Converted data from correspondence to electronic files or database systems, verified data against source mail, and typed important customer information. Sorted and organized post.

Took ownership of customer packages, tracked them, and ensured no damage. Added orders to the system, returned products to stock, and managed documentation. Identified customer needs and provided input to managers.

Worked in the kitchen, front of the restaurant, and drive-thru to serve customers. Prepared meals, took orders, kept the restaurant clean, and assisted customers. Partnered with crew and managers to meet target goals.

Served as personal assistant to the professor in charge, managed student advisory activities, and supported office tasks. Liaised with partner universities and searched for new partnerships.

Organized classroom seminars and coursework under professor supervision. Prepared materials and activities for students, assigned homework, and provided feedback. Researched new teaching methods.

Planned, promoted, and organized student trips in the tourism and ESN sectors. Provided personal assistance to exchange students during events and trips, and maintained contact with the Erasmus Student Network.

Grade: 9.61

Completed a Bachelor of International Relations at University Vila Velha from 2012 to 2016, with a final grade of 9.61.

Completed an International Management Exchange Program at Deggendorf Institute of Technology from 2013 to 2014.

Pursued a Bachelor of Publicity and Advertising at the Federal University of Espirito Santo from 2012 to 2013, but did not complete the degree.

Completed a Technician Degree in Ports at the Federal Institute of Espirito Santo from 2011 to 2013.