Open to opportunities

Carolina User

@carolinauser

Message

Experienced UX researcher and service designer with a data-driven approach.

Mexico

Message

What I'm looking for

I am seeking opportunities that allow me to leverage my research skills in a collaborative environment focused on user-centered design and innovation.

As a dedicated UX Researcher and Service Designer, I thrive on transforming complex data into actionable insights that drive user-centered design. With extensive experience leading research projects and cross-functional teams, I have successfully implemented methodologies that enhance user experiences and inform strategic decisions. My journey in the design field has been marked by a commitment to understanding user needs and fostering a culture of collaboration.

Throughout my career, I have held pivotal roles in organizations such as Concentrix and Konfío, where I led teams in executing deep research projects and developing service design frameworks. My ability to analyze data across various platforms and KPIs has enabled me to present findings that resonate with stakeholders at all levels, from C-suite executives to design teams. I am passionate about building a nearshore culture that bridges design talent and promotes innovative solutions.

Experience

Work history, roles, and key accomplishments

Design Manager

Concentrix

Jan 2022 - Jul 2024 (2 years 6 months)

Led design talent staffing across accounts, executed research and service design methodologies, and analyzed data to transform insights into actionable strategies for projects.

Design Management Service Design Data Analysis Team Leadership Research Methodologies

Lead Sr. UX Researcher

Konfío

Feb 2021 - Feb 2022 (1 year)

Planned and executed deep research projects using quantitative and qualitative methodologies, leading a team of researchers and presenting findings to stakeholders.

UX Research User Centered Design Data Analysis Team Leadership

Lead Sr. UX Researcher / Strategist

Thrust Co.

Jan 2020 - Jan 2021 (1 year)

Defined research strategies and designed strategic solutions for products and services, creating deliverables based on research findings with business implications.

Research Strategy Product Design Behavioral Archetypes

Sr. UX Researcher / Service Designer

Kinit

Jan 2019 - Jan 2020 (1 year)

Conducted in-depth interviews and focus groups to gather customer insights, utilizing design thinking methodologies to improve services and products.

User Interviews Focus Groups Market Research Design Thinking Service Design

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma Metropolitana - Iztapalapa

Bachelor of Science, Social Anthropology

2010 - 2016

Completed a Bachelor of Science degree in Social Anthropology, focusing on human-centered research methodologies including quantitative and qualitative approaches.