Carolina Gomes

CG

Looking for a job

Carolina Gomes

@carolinagomes

Customer Success, Onboarding & Implementation professional transitioning into SaaS and B2B, coordinating event workflows and stakeholder requests.

What I'm looking for

I'm transitioning into Customer Success, Onboarding, and Implementation roles, with a particular interest in technology, SaaS, and B2B environments.

At INSIGHT POKER, I coordinate professionals, requests, and deliverables across projects and live events. I track work from intake through delivery, liaise with stakeholders, and resolve operational issues in deadline-driven environments.

At POKERNEWS BRASIL, I manage requests and deliverables for the Brazilian audience and adapt information from English into Portuguese during live events. I also coordinated the capture team at BSOP MILLIONS 2025, setting priorities and monitoring delivery throughout the event.

Experience

Work history, roles, and key accomplishments

PB

Current

Social Media

Current

PokerNews Brasil

Apr 2024 - Present (2 years 6 months)

Manage and track requests and deliverables for the Brazilian audience. Coordinate with contributors and organize multiple competing priorities under tight deadlines.

Social Media Management Content Coordination Translation Portuguese English

IP

Current

Communications Coordinator

Current

Insight Poker

Dec 2022 - Present (3 years 10 months)

Coordinate professionals, requests, and deliverables across projects and live events. Organize workflows, set priorities, and track requests from intake through delivery.

Project Coordination Stakeholder Management Workflow Organization Prioritization Deadline Management Operational Support

BM

Capture Team Coordinator

BSOP Millions 2025

Nov 2025 - Nov 2025 (0 months)

Coordinated a team of 5–10 professionals throughout a 15-day event. Assigned requests, set daily priorities, and monitored delivery status.

Team Coordination Event Management Task Assignment Prioritization Monitoring

VP

Social Media & Ambassador Support

Vitão TV / ACR Poker

Jun 2024 - Dec 2024 (6 months)

Tracked deliverables related to an ambassador partnership. Organized and aligned requests, responsibilities, and priorities.

Social Media Management Partnership Coordination Deliverable Tracking Communication Skills

Education

Degrees, certifications, and relevant coursework

EB

EBAC

Specialization, Brand Management

Specialization in Brand Management from EBAC, completed in 2023.

DF

Diafragma Fotografia

Professional Program, Photography

Professional Photography Program from Diafragma Fotografia, completed in 2020.

US

Universidade Estácio de Sá

Associate Degree, Financial Management

Associate Degree in Financial Management from Universidade Estácio de Sá, completed in 2019.

Tech stack

Software and tools used professionally

Trello

Notion

Google Sheets

monday.com

Canva

CapCut

Availability

Looking for a job

Location

Brazil

Authorized to work in

Salary expectations

20k+ BRL

Social media

Job categories

Customer Success Specialist Onboarding Specialist Implementation Specialist

Skills

Customer Success Customer Onboarding Implementation Stakeholder Management Project Coordination client support Process Organization Prioritization Deadline Management Information Analysis Notion Trello Monday.Com Excel Google Sheets

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