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Carolann Swanepoel

@carolannswanepoel

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Administrative assistant who turns customer calls and data into organised, measurable results.

South Africa

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What I'm looking for

I’m looking for an administrative role where I can manage files, schedules, and customer enquiries, take ownership of tasks, and contribute to targets—while learning from a supportive team and improving office efficiency.

I’m an administrative assistant and skilled team player with a strong background in admin environments, where I work confidently independently while still supporting the team. I’m a quick learner with strong computer abilities, and I’m always ready to go beyond basic assignments.

In client-facing roles, I handled lead generation and customer contact through telephone, email, and in-person enquiries—filing, calling potential customers from lists, and converting enquiries by understanding client needs. I consistently aimed to meet or exceed targets, while also strengthening relationships with repeat and new clients.

On the administration side, I’ve managed schedules, incoming and outgoing mail, office supply stocktakes, and file management to keep operations efficient. I produce thorough documents, spreadsheets, and presentations, and I’m detail-oriented—performing research and analysis to support better decision-making and high-quality service.

Experience

Work history, roles, and key accomplishments

Junior Manager / Counter Assistant

Postnet

Aug 2024 - Sep 2025 (1 year 1 month)

Managed daily administrative and customer service operations, including accurate record/document maintenance and high-volume data entry. Coordinated printing and document preparation projects, handled customer enquiries, maintained inventory records, and ensured secure processing of confidential client documents.

Administrative Operations Customer Service Data Entry Records Management Printing Coordination Inventory Records Stock Ordering and Deliveries Customer Enquiries (Phone Email In Person)Confidential Document Handling Research for Service Requirements Microsoft Office Documentation Preparation

Junior Realtor

RealNet

Jan 2023 - Feb 2023 (1 month)

Built strong relationships with local realtors and supported referrals by matching property listings to buyers’ needs and budgets. Assisted clients with corporate relocation services and organised property details, photo shoots, and showings.

Property Research Referrals Customer Service Documentation Preparation

Graphic Design Admin

Fire Appliances Brits Equipment

Feb 2021 - Aug 2021 (6 months)

Provided administrative support by handling customer enquiries, appointment requests, and billing-related questions via phone and email. Managed office mail and office supplies (stocktake and ordering) and produced documents, spreadsheets, and presentations using Adobe Photoshop.

Photoshop Administrative Support Billing Support

Lead Generator

Leisure Portfolio Association

Jan 2020 - Jun 2020 (5 months)

Handled outbound client calls and lead follow-ups using marketing lists and referrals to identify customer needs and drive engagement. Met or exceeded monthly sales goals through persuasive relationship-based outreach.

Lead Generation Customer Outreach Sales Calls Referral Programs Sales Targets Sales Outreach Market Research

Sales Person

BargainBooks

Jan 2018 - Jul 2018 (6 months)

Supported clients with book purchasing enquiries and coordinated store tasks including scheduling, stock sorting, and till operations. Managed inventory updates, assisted with refunds/exchanges, and maintained customer satisfaction through effective service and POS handling.

Customer Service POS Cash Handling Clerical Support Scheduling coordination Transaction Processing Merchandising Conflict Resolution

Assistant

Bargain Books

Jan 2018 - Jul 2018 (6 months)

Assisted customers with book selections and product enquiries in a friendly, professional manner. Maintained accurate stock levels, processed customer transactions via the POS system, and supported inventory control and correct product display/organization.