Carlos Rocha
@carlosrocha1
Trilingual Trust & Safety specialist with 15+ years in content moderation, support, and data-driven operations.
What I'm looking for
I am a trilingual Trust & Safety and content moderation specialist with 15+ years of experience across customer support, technical support and digital operations for global platforms. I consistently delivered 97%+ accuracy in high-volume moderation environments while working 4+ years remotely for international teams, specializing in Spanish-market operations for Meta.
I combine advanced Excel and CRM skills with strong policy enforcement, risk assessment and pattern recognition to improve safety and operational efficiency. I thrive in remote, cross-functional teams, lead training and performance initiatives, and seek stable remote roles that leverage my moderation, community management and data-analysis strengths.
Experience
Work history, roles, and key accomplishments
Moderated thousands of daily user-generated content for Meta's Spanish market, maintaining 97%+ accuracy and enforcing community policies to reduce fraud and protect users. Contributed to tool and workflow optimizations and cross-functional policy implementations.
Technical Support Supervisor
Smart Machine Digital Education
Nov 2007 - Oct 2012 (4 years 11 months)
Led technical support team delivering multi-channel support nationwide, developed training materials and improved ticket prioritization to enhance user experience and reduce repeat issues. Acted as liaison between customers and development for system improvements.
Logistics Assistant
Abel Narciso Jorge, Lda
May 1996 - Jan 1999 (2 years 8 months)
Coordinated delivery operations and provided administrative support, maintaining accurate records and ensuring timely customer communications to support logistics workflows.
Education
Degrees, certifications, and relevant coursework
DBAOCM Education
Technical Certifications, Database Administration / SQL
2023 - 2023
Completed multiple 16-hour Oracle immersion courses covering SQL, Backup & Recovery, and Database Administration with hands-on projects.
Rosetta Stone
Language Certification, English Language
2020 - 2020
Obtained Rosetta Stone English language certification demonstrating advanced/professional English proficiency.
High School - Scientific and Exact Sciences
High School Diploma, Scientific and Exact Sciences
Completed secondary education focused on scientific and exact sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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