Open to opportunities

Carlos Rocha

@carlosrocha1

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Trilingual Trust & Safety specialist with 15+ years in content moderation, support, and data-driven operations.

Brazil

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What I'm looking for

I seek remote, stable roles in Trust & Safety, content moderation or community management that value data-driven policy enforcement, cross-cultural collaboration, and opportunities for growth.

I am a trilingual Trust & Safety and content moderation specialist with 15+ years of experience across customer support, technical support and digital operations for global platforms. I consistently delivered 97%+ accuracy in high-volume moderation environments while working 4+ years remotely for international teams, specializing in Spanish-market operations for Meta.

I combine advanced Excel and CRM skills with strong policy enforcement, risk assessment and pattern recognition to improve safety and operational efficiency. I thrive in remote, cross-functional teams, lead training and performance initiatives, and seek stable remote roles that leverage my moderation, community management and data-analysis strengths.

Experience

Work history, roles, and key accomplishments

Trust & Safety Associate

Accenture

May 2018 - Dec 2022 (4 years 7 months)

Moderated thousands of daily user-generated content for Meta's Spanish market, maintaining 97%+ accuracy and enforcing community policies to reduce fraud and protect users. Contributed to tool and workflow optimizations and cross-functional policy implementations.

Content Moderation Trust & Safety Enforcement Spanish Language Moderation Excel CRM Systems Data Analysis Risk Assessment

Technical Support Supervisor

Smart Machine Digital Education

Nov 2007 - Oct 2012 (4 years 11 months)

Led technical support team delivering multi-channel support nationwide, developed training materials and improved ticket prioritization to enhance user experience and reduce repeat issues. Acted as liaison between customers and development for system improvements.

Technical Support Ticketing Systems Troubleshooting Windows Escalation Management Documentation

Logistics Assistant

Abel Narciso Jorge, Lda

May 1996 - Jan 1999 (2 years 8 months)

Coordinated delivery operations and provided administrative support, maintaining accurate records and ensuring timely customer communications to support logistics workflows.

Logistics Coordination Delivery Operations Administrative Support Record keeping Customer Communications