Yara Oliveira
@yaraoliveira
AI content & operations specialist improving AI quality through policy and labeling.
BrazilWhat I'm looking for
I’m an AI Content & Operations Specialist focused on training and improving AI systems through content moderation, analysis, and quality review. I review large volumes of user-generated content, apply complex content policies with consistency, and use linguistic accuracy to interpret context and intent.
In my roles, I correct automated classifications, identify edge cases, and ensure compliant, high-quality outputs—while maintaining strict confidentiality standards. I’m comfortable working independently in fast-paced, global environments and using tools like Zendesk, Slack, and CRM systems to deliver reliable results.
Experience
Work history, roles, and key accomplishments
AI Content & Ops Specialist
Meta (via vendor)
Aug 2024 - Present (1 year 10 months)
Reviewed and moderated large volumes of user-generated content to train AI systems, applying complex content policies with high accuracy. Analyzed nuanced language and intent to correct automated classifications, identify edge cases, and maintain strict confidentiality and data protection standards.
Provided ticket-based customer support to tutors and students, handling payments, refunds, scheduling, and platform functionality inquiries. Troubleshot technical issues, processed account-related requests in line with policies, and escalated complex cases as needed.
Education
Degrees, certifications, and relevant coursework
Yara hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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