CPCarlos Pineda
@carlospineda1
Systems engineer specializing in networking, IT infrastructure, and entry-level cybersecurity.
VenezuelaWhat I'm looking for
I am a Systems Engineer with three years of hands-on experience designing, implementing, and administering networks and IT infrastructure. I specialize in Windows Server, Active Directory, Microsoft 365 administration, and advanced configuration of WAN/LAN, VPN, DNS, and firewalls (MikroTik/Ubiquiti).
As a proactive Level 1 IT technician I manage tickets and endpoints using ConnectWise, NinjaOne, and Odoo, administer Microsoft 365, monitor endpoint security with Bitdefender, and support VoIP systems such as 3CX and Nextiva. I have delivered measurable improvements—raising connectivity and coverage by 25%, improving network speed by 15%, and achieving 99% uptime in server environments.
I am expanding into cybersecurity (eJPT in progress) and have experience deploying security tooling such as Wazuh in virtualized environments, customizing detection rules, and hardening email authentication (SPF/DKIM/DMARC). I bring client-focused communication, critical thinking, and a drive to reduce downtime and strengthen infrastructure security.
Experience
Work history, roles, and key accomplishments
Tech Support Tier 1
Gigatech MSP, LLC.
Jan 2025 - Present (1 year 1 month)
Managed and resolved remote tickets via NinjaOne and Odoo, administered Microsoft 365 and Active Directory, and improved email security by implementing SPF/DKIM/DMARC while maintaining endpoint protection and backup verification.
Independent Network Consultant
Independent
Apr 2023 - Dec 2024 (1 year 8 months)
Configured and maintained MikroTik routers and Ubiquiti access points, designed custom network topologies, and diagnosed connectivity issues to reduce downtime and improve network stability.
Network Analyst
KLK Sistemas C.A.
Jan 2022 - Apr 2023 (1 year 3 months)
Designed and configured network infrastructure with MikroTik and Ubiquiti, managed Windows servers and POS systems to achieve 99% uptime, and collaborated with development to reduce incidents by 20%.
Networks Intern
Universidad Bicentenaria de Aragua
Apr 2021 - Jul 2021 (3 months)
Served as primary contact for service requests using ConnectWise, restructured cabling and configured switch IPs to improve connection speed and stability by 20%.
Education
Degrees, certifications, and relevant coursework
ASIR (Higher Vocational Diploma in Network and Systems Administration)
Higher Vocational Diploma, Network and Systems Administration
Pursuing a Higher Vocational Diploma in Network and Systems Administration (ASIR) to strengthen practical skills in network and systems management.
Universidad Bicentenaria de Aragua
Systems Engineering, Systems Engineering
2017 - 2021
Activities and societies: Internship in Networks and Telecommunications Department; network cabling, switch IP configuration, ticket resolution via ConnectWise.
Completed a Systems Engineering degree focused on networks and telecommunications with practical internship experience in campus network support and configuration.
Availability
Location
VenezuelaAuthorized to work in
Job categories
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