STSebastian Torres
@sebastiantorres1
Experienced IT Support Technician and Front-End Web Developer.
VenezuelaWhat I'm looking for
I am an experienced IT Support Technician and Front-End Web Developer with a strong foundation in Azure and cybersecurity fundamentals. My journey in the tech industry has equipped me with the skills to tackle complex IT challenges and deliver effective solutions. I have a proven track record of configuring Microsoft 365 environments, deploying security policies, and providing exceptional support to users.
Throughout my career, I have successfully mitigated DDoS attacks, optimized web infrastructure for performance, and built responsive websites using modern technologies. My freelance experience has honed my ability to manage projects independently while ensuring high-quality deliverables. I am passionate about leveraging technology to enhance user experiences and improve operational efficiency.
Experience
Work history, roles, and key accomplishments
IT Technician
Fast and Reliable IT Services
Feb 2025 - Apr 2025 (2 months)
Configured users and groups in Microsoft 365, including Exchange, Teams, and SharePoint, with appropriate RBAC permissions. Deployed Todyl SASE policies for Zero Trust LAN, DNS/web filtering, and secure device access, while also blocking email threats via SpamHero and monitoring with SaaS Alert. Resolved tickets for Azure, M365, printers, and in-house applications using Autotask PSA, and automated
IT Support & Web Cybersecurity
Mysair
Dec 2024 - Mar 2025 (3 months)
Mitigated DDoS attacks and eliminated malware, including PHP/SQLi/XSS, restoring critical services using Imunify360 and Wordfence, which reduced threats by 85-90%. Optimized VPS/Plesk infrastructure with PHP/Nginx for 40% faster load times and automated core updates via WP-Toolkit. Implemented daily backups, spam cleanup, and integrated APIs/pixels for analytics, while also configuring MX records
Web Developer/Technical Support
Freelance
Sep 2019 - Aug 2024 (4 years 11 months)
Developed responsive front-end websites using HTML5, CSS3, JavaScript, WordPress, and Elementor, with minimal PHP and SQL. Implemented custom WAF solutions like Wordfence and performed OWASP mitigation and malware forensics through log and database analysis. Managed Nginx web servers via Plesk/cPanel, including SSH/FTP access, and handled VPS/database migrations, while also automating WordPress an
IT Support
Coop Seguridad Electronica Total
May 2012 - Oct 2017 (5 years 5 months)
Provided comprehensive technical support, repairs, and maintenance for various hardware and software issues. Configured operating systems, executed CLI scripts in both Linux and Windows environments, and delivered remote support using TeamViewer. Configured and maintained local networks, including shared resources and printer setups, and performed routine maintenance and troubleshooting for office
Education
Degrees, certifications, and relevant coursework
Professional Certificate, IT Support
Completed an eight-month IT support program developed by Google. The curriculum covered troubleshooting, customer service, networking, operating systems, system administration, and security, including hands-on labs.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Salary expectations
Job categories
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