At Bipi, I direct After Sales operations for vehicle fleets in France and Italy. I created the Technical Service Department from scratch, defining its structure, protocols, workflows, and metrics.
I manage a team of more than 20 people and coordinate suppliers, workshops, and fleet logistics. My scope includes maintenance, breakdowns, claims, recoveries, billing, costs, and coordination with Legal.
I prepare management reporting on data, trends, and customer satisfaction KPIs, and apply generative AI to analysis, process design, and workflow automation. I also played a key role in the launch of LIMO, Bipi’s electric vehicle subscription offer in France.
