Carlos Gutierrez
@carlosgutierrez2
I build high-performing food and beverage operations that grow revenue and elevate guest experiences.
ColombiaWhat I'm looking for
I've built food and beverage operations at L'Hermitage Hotel Vancouver, establishing the department and driving a 25% revenue increase by June 2025. I now support the hotel as an F&B Operations Consultant, focused on seamless service, guest satisfaction, and operational excellence.
Over 15+ years in luxury hospitality, restaurants, and cruise operations, I've led multicultural teams, strengthened service standards, and coordinated dining operations at Royal Caribbean. I'm passionate about creating exceptional guest experiences through thoughtful menus, strong teams, quality assurance, and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Worked as F&B Operations Consultant at L'Hermitage Hotel Vancouver.
• Led a diverse food and beverage team, fostering a high-performing culture and exceptional service delivery.
• Spearheaded the establishment of the Food & Beverage department, achieving a remarkable 400% revenue increase by June 2025.
• Enhanced guest satisfaction through innovative menu design and personalized experiences, positioning L'Orangerie as a top dining destination.
• Ensured comp
As a Restaurant Operations Coordinator at Royal Caribbean, I was responsible for ensuring the smooth and efficient operations of our diverse dining establishments on board of the Majesty Of the Seas ship. My primary focus was on coordinating and overseeing the day-to-day activities of the restaurants, including staff management, inventory control, quality assurance, and guest satisfaction. I was c
Worked as Serveur at Club Residencial La Pradera de Potosi.
Education
Degrees, certifications, and relevant coursework
AHLEI - American Hotel & Lodging Educational Institute
Associate's degree, Hospitality Administration/Management
2016 - 2018
Dynamic and skilled hospitality professional with a solid foundation in hospitality management, having recently graduated from the prestigious American Hotel and Lodging Educational Institute. Equipped with comprehensive knowledge and practical experience in the industry, I am well-versed in various aspects of hotel and lodging management, including guest services, operations, and sales. My specia
Canadian College
Hospitality Management, Hospitality Administration/Management
2016 - 2018
Canadian College
Associate's degree, Hospitality Administration/Management
2016 - 2018
Management
Revenue Creator
Marketing Specialist
Luxury Guests Experience
Leader Builder
Negotiator
Canadian College
Hospitality Management Diploma, Hospitality Administration/Management
2016 - 2018
AHLEI - American Hotel & Lodging Educational Institute
Revenue Management
Issued Mar 2018
AHLEI - American Hotel & Lodging Educational Institute
Managing Beverage Operations
Issued Mar 2018
AHLEI - American Hotel & Lodging Educational Institute
Managing Hospitality Human Resources
Issued Mar 2018
AHLEI - American Hotel & Lodging Educational Institute
Managing Technology in the Hospitality Industry
Issued Mar 2018
AHLEI - American Hotel & Lodging Educational Institute
Management of Food and Beverage Operations
Issued Mar 2018
AHLEI - American Hotel & Lodging Educational Institute
Managing Housekeeping Operations
Issued Jun 2017
AHLEI - American Hotel & Lodging Educational Institute
Convention Management and Service
Issued Dec 2017
AHLEI - American Hotel & Lodging Educational Institute
Security and Loss Prevention Management
Issued Dec 2017
AHLEI - American Hotel & Lodging Educational Institute
Destination Management and Marketing
Issued Dec 2016
AHLEI - American Hotel & Lodging Educational Institute
Hospitality Facilities Management and Design
Issued Dec 2016
AHLEI - American Hotel & Lodging Educational Institute
Hospitality Sales and Marketing
Issued Sep 2016
AHLEI - American Hotel & Lodging Educational Institute
Managing Front Office Operations
Issued Sep 2016
AHLEI - American Hotel & Lodging Educational Institute
Supervision in the Hospitality Industry - With Honors
Issued Sep 2016
Royal Caribbean International
STCW Certification
Issued Jun 2014 · Expired Jun 2019
Royal Caribbean International
STCW -95 Certificate of Crowd Management CMAT
Issued Apr 2013 · Expired Apr 2018
Norwegian Cruise Line Holdings Ltd.
STCW Certification
Issued Jan 2013 · Expired Jan 2018
Royal Caribbean International
Personnel Nominated to assist Passengers In Emergency Situations
Issued Apr 2013 · Expired Apr 2018
Servicio Nacional de Aprendizaje (SENA)
Hospitality Certificate Specialized on Restaurant and Bar service, Hospitality
2009 - 2011
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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