Carlos F

Hands on experience in Retail and corporate applications, Payment platforms, digital Transformation systems along with straight through processing for customer and staff facing applications. Analyst on multiple projects managing, tracking, and reporting of various project activities. Acting as a liaison between business and IT areas for a smooth project delivery. Analyzing business requirements an

In charge of establishing the plan and implementation to promote the creativity and entrepreneurship capacity of children. Implemented administration and engineering concepts with the STEM education methodology.

Responsible for planning, managing, controlling, and implementing the policies of the MS Dynamics CRM support department for North America. Ensuring that customer expectations are met and exceeded according to defined SLAs and KPIs. Implemented new flow process of operation in the company. Managed and improved all process of the operation by identifying gaps, providing feedback to agents, and anal

Responsible for quality control and data collection of all non-conformities. Implemented the quality system in the company, mapping all process flow procedures and ensuring quality and timely deliverables to clients. Managed the Quality Control unit for incoming phone calls and performance of the Call Center. Implemented specific tools for Quality Control while maintaining project specifications.

Responsible for planning, coordinating, and controlling the policies and activities of the Quality Management System (QMS) processes of the business unit. Led the entire cycle, definition and implementation of the process map, process management methodology, document and policy management procedures, productivity management, and risk management. Implemented improvements in processes and levels in

Designed the business model for Xeltron USA and managed Accounting, Finance, and Sales. Coordinated customer service, technical support, and training for customers in the United States and Canada. Achieved significant sales growth and managed project budget and funding.

Coordinated, planned, organized, and controlled professional technical activities as Service Manager. Designed and established the Customer Service department, responsible for selling and distributing services for the equipment. Managed local and international technical support teams and provided training for sales representatives. Tracked and identified impact and risk strategies.