At Best Roofing Pros, I managed incoming roofing leads, followed up to make sure they were handled, and scheduled appointments and inspections. I used ReadyMode, Google Calendar, and CompanyCam to coordinate and verify leads.
At Claims Online Adjusters, I worked directly with US-based clients in the roofing industry. I prepared and supplemented Xactimate estimates, negotiated roofing claims with insurance companies, and followed up with homeowners throughout the claims process.
Earlier, at IBEX Global Nicaragua, I provided Tier 3 customer service support for Lyft in a call center environment. I handled inquiries, investigated issues, and worked with reports and back-office processes.
