Carlos Eduardo Saraiva Costa
@carloseduardosaraiva
Senior Solutions Architect | Meta Cloud API • WhatsApp Business Platform • CRM • AI Automation
BrazilWhat I'm looking for
Senior Solutions Architect with 13+ years of continuous experience in CRM, corporate telephony, and systems architecture — from VtigerCRM, Salesforce, and Asterisk infrastructure in call center operations to Meta Cloud API, n8n, and Generative AI in enterprise environments at high scale.
Credentialed Meta Tech Provider specialized in WhatsApp Business Cloud API and Instagram Graph API — from Server-to-Server integration to high-availability declarative flow architecture.
Specialized in intelligent automation, system integration, and omnichannel communication across platforms including Salesforce, HubSpot, Zendesk, and Chatwoot.
AI-native workflow using Claude (Anthropic), Google Gemini, and Cursor AI. DCAA certified (Asterisk/VoIP).
Key metrics: 600+ automated flows implemented, 40%+ reduction in operational time, simultaneous management of 15-20 projects monthly.
Experience
Work history, roles, and key accomplishments
Líder de Arquitetura
ChatIdeal
Jan 2018 - Present (8 years 5 months)
Responsável pela arquitetura, governança e sustentação de plataformas de comunicação inteligente, coordenando squads em projetos enterprise de CRM, automação e integração. Implementou 600+ fluxos em n8n com APIs REST e Webhooks e reduziu em mais de 40% o tempo operacional, incluindo integrações oficiais Meta (WhatsApp Business Platform e Instagram Graph API).
Líder Técnico CRM e Telefonia
Idealle Negócios
Dec 2012 - Dec 2017 (5 years)
Estruturou a infraestrutura tecnológica de CRM e telefonia corporativa para operações de call center, usando Asterisk (VoIP/PBX) da arquitetura à produção. Administrou VtigerCRM e migrou para Salesforce, coordenou equipe técnica de 6 pessoas e sustentou operação com 40 vendedores ativos, gerenciando filas, gravação e relatórios de performance.
Education
Degrees, certifications, and relevant coursework
Universidade Anhanguera
Gestão de Projetos de TI, Engenharia de Software
2024 -
Engenharia de Software com foco em Gestão de Projetos de TI na Universidade Anhanguera (São Paulo) de 2024 a 2027.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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