Looking for a job

Carl Knesset De Leon

@carlknessetdeleon

Message

Hi! I'm a training program specialist for Oracle NetSuite

Philippines

Message

What I'm looking for

I'm looking for a remote customer support job. I can do US timezone and Au timezone jobs

Hi! I'm a training program specialist for Oracle NetSuite here in the Philippines!

I have over 18 years experience in the outsourced industry, specializing in customer service, and digital marketing.

I've worked with General Motors, Amazon, Vistaprint and GoDaddy.

Experience

Work history, roles, and key accomplishments

Current

Training Program Specialist

Current

Oracle NetSuite

Feb 2021 - Present (4 years 4 months)

training provising and implementation including onboarding and support for business owners who acquired NetSuite services.

SaaS NetSuite Zoom Customer Success Customer Support Customer Training

Team Leader

Affinity Express

Apr 2017 - Feb 2021 (3 years 10 months)

I handled a team of marketing consultants who interview small and medium business owners with their website design. Clients or accounts handled were Vistaprint, and GoDaddy.

SEO Marketing Digital Marketing Website Design People Management

Shift Supervisor

QML Pathology

Dec 2015 - Mar 2017 (1 year 3 months)

i worked as second in command to the service delivery leader. I monitored the daily, weekly and monthly output of data encoders from our team, also providing performance management as needed. I also assisted with HR and Payroll deliverables for my department.

Data Entry People Management Medical Operations Data Analysis

Team Leader

Convergys

Oct 2006 - Mar 2014 (7 years 5 months)

I worked with inbound and outbound accounts with customer service for General Motors Customer Assistance and Amazon.com. I handled small to big teams at times.

Coaching Support Retail Team Management Customer Service Performance Management