@aljunrosales
TL/Supervisor at Qwest BPO who supported technical support and led a team for an electric vehicle charging company.
PhilippinesAt Qwest BPO, I worked as a TL/Supervisor in technical support and team leadership for an electric vehicle charging company.
Across BPO roles, I supported customers in telecommunications, sales, appointment setting, health care, and hotel bookings. I also handled managerial calls and bring experience with team leadership, performance management, and conflict resolution.
Work history, roles, and key accomplishments
EPerformax
Apr 2021 - Apr 2022 (1 year)
Provided customer care support in a remote work setting.
Teletech
Jan 2019 - Dec 2020 (1 year 11 months)
Provided technical support and appointment setting services.
Handled customer care responsibilities.
Convergys/Concentrix
Jan 2018 - Dec 2019 (1 year 11 months)
Provided customer service support.
Handled customer service and technical support, including managerial calls at Tier 3 level.
Degrees, certifications, and relevant coursework
Associate in Computer Technology, Computer Technology
Pursued an Associate in Computer Technology but did not complete the degree.
Software and tools used professionally
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