Carl Hongie Nochia

Provided person-centered support and responded to questions and changing needs while maintaining professional communication with individuals, families, and team members. Completed required documentation and applied active listening, problem-solving, and interpersonal communication in day-to-day support.

Provided one-on-one virtual support to clients from diverse backgrounds, answered questions clearly, adapted explanations, and maintained professional client communication and scheduling.

Handled 150+ inbound calls daily for patients, members, healthcare providers, and employers, addressing insurance, benefits, eligibility, claims, billing, and policy inquiries while consistently meeting all assigned KPIs. Investigated billing issues, verified coverage, and documented interactions in CRM systems following HIPAA/privacy requirements.

Delivered one-on-one coaching, listened to client concerns, helped identify practical solutions, documented interactions, and collaborated with others to address client needs.

Bachelor's Degree in Accounting from the University of Bamenda, Cameroon, completed in December 2022.

Direct Support Professional (DSP) 1 Certification completed in 2025.