Open to opportunities

Carla Isabel Rodriguez Beltran

@carlaisabelrodriguez

Message

Analytical business analyst with a global perspective and communication skills.

Spain

Message

What I'm looking for

I seek a role in a dynamic environment that values technology and data-driven decision-making.

As a dedicated business analyst with a strong focus on analytical thinking and global orientation, I thrive in dynamic environments where technology and data create real value. My academic background includes a Master's in Big Data and Business Analytics, which has equipped me with the skills necessary to analyze complex data sets and derive actionable insights.

In my professional journey, I have gained valuable experience as a Junior Project Manager at Mecides, where I identified technical projects in R&D and IT, managed documentation, and developed project budgets. My role as a Customer Support Agent at Nissan Iberia further honed my communication skills, allowing me to effectively resolve technical inquiries while collaborating with various departments to ensure customer satisfaction.

Additionally, my experience in retail management at Uniqlo and as an Online Store Coordinator at Xoppal has strengthened my organizational and teamwork abilities. I am passionate about learning, collaborating, and contributing to impactful projects that drive growth and innovation.

Experience

Work history, roles, and key accomplishments

Junior Project Manager

Mecides

Jan 2023 - Present (2 years 4 months)

Identified technical aspects of R&D and IT projects. Managed and updated technical and economic project documentation, including budget preparation and review.

Project Management Budgeting Documentation Management

Agente de Soporte al Cliente

Nissan Iberia

Jan 2022 - Present (3 years 4 months)

Managed customer inquiries and technical issues across multiple communication channels. Coordinated with internal departments to ensure effective and swift resolution of complex problems.

Customer Support Technical Support Problem Solving Communication Email Support Chat Support

Dependienta de tienda

Uniqlo

Jan 2020 - Present (5 years 4 months)

Collaborated on inventory management, including receiving new merchandise and organizing products in the warehouse. Managed cash operations, including payments, returns, and shift opening/closing, ensuring accuracy and attention to detail.

Inventory Management Customer Service Sales

Coordinadora de tienda en línea/ Atención digital

Xoppal

Jan 2019 - Present (6 years 4 months)

Managed the website, including products, prices, and online inventory. Monitored online orders and provided customer support via WhatsApp, chat, or social media, coordinating deliveries and shipping times.

Inventory Customer Service Social Media WhatsApp Digital Communication

Education

Degrees, certifications, and relevant coursework

Universidad Europea de Canarias

Master, Big Data and Business Analytics

Focused on advanced data analysis and business intelligence. Developed skills in interpreting complex datasets to inform strategic business decisions.