Carla Ferreira

I'm currently supporting Museu do Tesouro Real with telephone and email service, petty cash management, documentation, stock control, complaints records, contracts, partnerships, and museum management reporting.

At Reassure in Norwich, I provided personalised administrative customer support, answered questions about contracts and policies, prepared official documentation, and maintained records in Alpha and Opus systems. I also handled confidential information, represented employee wellbeing initiatives, and trained new colleagues on internal procedures and quality standards.

My experience also includes customer-facing beauty consulting at Flair Agency, where I advised customers and promoted complementary products, alongside screening and quality-control roles at Ingram and Anovo.

I'm organised, responsible, detail-oriented, and calm when working with different customer profiles. I communicate fluently in Portuguese and English and bring basic Spanish to reception and administrative support work.